Managing Remotely

140 companies answer 6 questions

Managing a remote or distributed team successfully requires good support, planning, and communication. Whether deciding if and how to get the team to meet in person or defining the line between vacation and flexible work, the management of a remote team has differences from managing traditional on-site teams. In our Managing Remotely section we ask top remote companies how they keep their teams running smoothly from thousands of miles away.

Do you have remote communication protocols for your remote workers?

Envato

We don’t have any overarching rules or norms, other than to ensure that mandatory meetings are remote-friendly. Each team sets their own norms as necessary.…

Ushahidi

No.

Balsamiq

No, yuck. Responsible people do what they know needs to be done.

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Do you organize remote team retreats?

Seeq

In the earlier days when the team was ~15 people, we would gather the whole company together for week-long (Mon-Fri) retreats in different locations 4…

OnTheGo Systems

I’d say that it’s important to organize the retreats with time in advance to make sure the team works smartly together (discuss ideas and works…

Bitovi

Yes! We organize three all-company events per year. One focused on working together on specific company projects, one focused on training, and another focused on…

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Do your remote team members meet in person?

Acceleration Partners

As a whole company we have bi-weekly video calls every other week and we get together in-person 2x a year for all company meetings.

XWP

This is not a requirement, and due to the global distribution of our team, it is difficult to coordinate. We do use regional industry events…

Jackson River

We only do one formal meeting each year, a 4-day annual retreat that tackles some operations-level work, but is mostly for play and social time.…

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How do you measure the productivity of remote workers?

Greenback Expat Tax Services

Weekly updates are detailed reports we receive every Friday that outline what each team member accomplished during the week and their focus for next week.…

TNTP

As an organization, we hire really driven people, set clear and ambitious goals, and check in on them regularly throughout the year, both formally and…

NodeSource

In many cases, it is activity in Slack, commits to source control, responses to clients, etc.  It’s challenging, but from experience of working in traditional…

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What elements are key to successful working relationships with remote teams?

DVMelite

It is critical to have open communication and no silos.  Everyone should be able to communicate with anyone and be open to reply quickly.

Skillcrush

As Skillcrush continues to grow, we make it a priority to stay connected with each other and dedicate time to all of the team-building activities…

Knack

Actually having one. A relationship doesn’t mean reading standups in a Slack channel. You have to put in the work to meet regularly with each…

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What is the hardest part about managing a remote workforce?

Coalition Technologies

Creating a healthy balance between trusting our team members to manage their work time and monitoring their activity. We have team members use time management…

Plex

Not being able to have regular face-to-face one-on-one meetings with people is a bummer.  Nothing beats grabbing a lunch, beer or coffee with someone and…

Appen

Developing cultural sensitivity and acumen that allows one to manage their own style and preferences so they can connect with different people around the world.

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How do you keep remote employees engaged and feeling part of the bigger picture?

SoftwareMill

Each team that is working for a client takes responsibility for all the issues: financial stuff, agreements, customer relations, etc. Thanks to our policy, people…

SimpleTexting

Informal water-cooler style conversations about company goals and vision. People want to work for a company where they like the product, trust the management, and…

Inpsyde GmbH

Keep everyone in the loop, whatever it is. Also talk to them about private things and regularly ask how they are doing! Because it is…

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What is your BYOD policy for remote workers?

Origin Eight

Everyone does BYOD, mostly because everyone has different preferences and environments that make them most effective, but we will sponsor apps at times.

DataStax

We provide equipment to our remote employees.

Working Solutions

We currently provide company equipment to our employees.

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What is your time off policy for remote workers?

Automattic

We have an open time off policy, which translates to take the time off that you need. We ask each person to discuss time off…

Simple [A]

We have a fairly standard PTO plan for full-time [A]gents.

Go Fish Digital

Remote working is great because you have the luxury of not using vacation days while traveling if you don’t want to.  Our policy is that…

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What were your biggest fears in managing remote workers?

Modern Tribe

Accountability. The fear that people would simply flake, walk off into the distance, play video games instead of work. Sure they came true. And then…

Appirio

The biggest fear is “culture cracks” as our CEO calls it. Since we do have such a significant amount of remote team members, it is…

Crossover

As is the trend with other remote companies, we worry about workplace culture. It’s a bit harder to foster when you only see one another…

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