Managing Remotely

140 companies answer 6 questions

Managing a remote or distributed team successfully requires good support, planning, and communication. Whether deciding if and how to get the team to meet in person or defining the line between vacation and flexible work, the management of a remote team has differences from managing traditional on-site teams. In our Managing Remotely section we ask top remote companies how they keep their teams running smoothly from thousands of miles away.

Do you have remote communication protocols for your remote workers?

DevriX

We have a Monday weekly meeting for about 45min where everyone should show up. Other than that team members are free to take time off…

Referral Rock

We operate more like a regular office, where we are all here during EST/CST business hours. We are trusting of our team where if they…

Envato

We don’t have any overarching rules or norms, other than to ensure that mandatory meetings are remote-friendly. Each team sets their own norms as necessary.…

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Do you organize remote team retreats?

Time Doctor

Yes, we do. This is critical for us. First of all, you need to have a clear agenda with what you want to achieve during the…

TaxJar

We meetup as an entire team at least twice per year. We call them JarFests. We work hard to plan them in a fun city…

GOhiring GmbH

Yes, we go to a company off-site twice a year. The off-site is a mixture of team sessions, presentations, working together, team activities, and hanging…

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Do your remote team members meet in person?

Codebusters, Inc.

Yes, whenever we can. Typically 3-5 times a year.

Jackson River

We only do one formal meeting each year, a 4-day annual retreat that tackles some operations-level work, but is mostly for play and social time.…

Parse.ly

Our central New York office serves as a hub for remote workers and team members who are in the office every day. We accommodate any…

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How do you measure the productivity of remote workers?

Articulate, Inc.

Depends on the roll, but in most cases it becomes very clear who is productive and who isn’t.  For engineers github is key.  

Universal Mind, Inc.

We use an agile development methodology that incorporates daily progress checks for the team. Also, if a developer’s velocity falls below a certain threshold, we…

Intridea/ Mobomo

Productivity is purely based on results.

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What elements are key to successful working relationships with remote teams?

XWP

Trust is absolutely essential. We are a team of colleagues and hire some of the best talent in the world. If you don’t trust the…

iDoneThis

If you can, by all means spend a week with new colleagues onsite. That immensely helps in building trust. Ongoing, having regular video calls helps.…

Knack

Actually having one. A relationship doesn’t mean reading standups in a Slack channel. You have to put in the work to meet regularly with each…

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What is the hardest part about managing a remote workforce?

Remote Year

One of the challenges in managing a remote workforce is employee engagement. To be successful at Remote Year, employees need to be both collaborative and…

Hippo Education

Making sure we build relationships offline as well as online.

Toptal

If you’re a typical startup, <10 people sitting in an office, then with everything that happens, everyone always knows about it. So how do you…

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How do you keep remote employees engaged and feeling part of the bigger picture?

Equivity

We connect virtual assistants (VAs) with other VAs to provide training, integrate VAs in team environments, offer performance feedback, monitor workload and availability to take…

Must Have Menus

We talk all the time. A short, daily all-hands meeting allows everyone to understand the what and the why. We make a point of being…

Goodway Group

At Goodway, we don’t treat our remote employees any differently than if they were in an office setting. They can’t be seen as exceptions or…

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What is your BYOD policy for remote workers?

Speak

All of our IT infrastructure is cloud based.  At this point we are totally happy with anyone on the team accessing their work email, for…

TeamSnap

We provide all equipment people need to do their jobs. If someone wants to use their own device, that’s fine too.

Mavens

Every team member is provided with a laptop and can then use their own mobile phone with the company paying up to $150 of the…

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What is your time off policy for remote workers?

Teleport

You take it when you need it. The responsibility that everything you promised gets shipped when promised is still yours. And you are the one…

FMTC

We have “unlimited time off” for our salary workers. Our rule of thumb is if you’re wondering if you’re taking too much time off, then…

Simple [A]

We have a fairly standard PTO plan for full-time [A]gents.

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What were your biggest fears in managing remote workers?

Appen

In regards to our independent contract remote workers, making sure they have represented themselves honestly and that their credentials are valid is a common source…

Blossom

To me, making the work visible was a big fear. Even in traditional companies, there are people working nobody knows what they are actually doing.…

Sticker Mule

My biggest concern is worrying about the happiness of our team members. It’s easy to tell how someone is feeling in person. Fortunately, we haven’t…

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