Managing Remotely

140 companies answer 6 questions

Managing a remote or distributed team successfully requires good support, planning, and communication. Whether deciding if and how to get the team to meet in person or defining the line between vacation and flexible work, the management of a remote team has differences from managing traditional on-site teams. In our Managing Remotely section we ask top remote companies how they keep their teams running smoothly from thousands of miles away.

Do you have remote communication protocols for your remote workers?

Working Solutions

We do not.  There has not been a need in our environment.

Must Have Menus

We set communication norms by job function. Some team members, like customer service, are connected to the chat system throughout normal business hours. Others, like…

GitHub, Inc.

It depends on the team. I don’t know of any teams in our company that mandate response times for internal communication, but plenty of teams…

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Do you organize remote team retreats?

Jungle Scout

Yes we sure do! Jungle Camps twice yearly. It is a great way to meet, work, and grow together. It is also a time when…

Stack Overflow

For a remote team, the main focus is actually just to spend time together face-to-face, so plan everything around that. We find a yearly all-team…

Tortuga

Yes, in-person time is important. For us, the most important part of the retreat is all of the non-work time. We plan a fun activity,…

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Do your remote team members meet in person?

American Express

Our home-based team members are often separated by hundreds of miles. We rely on technology to bring our people together and harness the power of…

Five Q

The full team meets together at least twice a year. There are meetups by various teams based on need and geography throughout the year.

Appen

Each year we hold a company meeting and try to gather together as many remote teams as possible. These meetings last a few days and…

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How do you measure the productivity of remote workers?

Origin Eight

Through project management and time tracking tools.

Toggl

At Toggl, we have a result oriented culture and everyone’s productivity is measured by their results. We have small teams working together: back end team,…

ICUC Social

We work with project management tools and have set goals and KPIs. We rely on Asana, a project management tool, to keep track of projects…

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What elements are key to successful working relationships with remote teams?

Omni Interactions

Communication, community, and transparency. Without those three things, your relationships with remote workers will fail.

Skillcrush

As Skillcrush continues to grow, we make it a priority to stay connected with each other and dedicate time to all of the team-building activities…

Dell

Communication is key. Keep the lines of communication open at all times, whether through regular meetings or just a quick check-in via instant messaging.

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What is the hardest part about managing a remote workforce?

DevriX

Working with less experienced people, communicating properly online with other team members, following company policy and standards, understanding goals and vision, nurturing motivation outside of…

Intridea/ Mobomo

Communication and understanding people’s personalities via text and email.

Hippo Education

Making sure we build relationships offline as well as online.

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How do you keep remote employees engaged and feeling part of the bigger picture?

Flex Professionals

We strongly believe that face-time is critical to keeping our remote team happy, engaged and productive. Many of our team members are in sales roles,…

Seeq

In addition to regular team group video conference sessions, as in our daily scrum meetings, we meet as a company once per week which we…

SoftwareMill

Each team that is working for a client takes responsibility for all the issues: financial stuff, agreements, customer relations, etc. Thanks to our policy, people…

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What is your BYOD policy for remote workers?

Doist

Team members can use any hardware that they please. After you’ve worked with Doist for six months, you are granted a generous hardware and software…

WAKA Kickball & Social Sports

We do not provide any computers, cell phones, etc. since keeping inventory of items like that would be extremely expensive and difficult to retrieve at…

DataStax

We provide equipment to our remote employees.

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What is your time off policy for remote workers?

Automattic

We have an open time off policy, which translates to take the time off that you need. We ask each person to discuss time off…

MomsRising

As a mom friendly organization we have a generous time off policy that includes paid sick days and paid family leave.

ThirdPath Institute

Employees start with two weeks of paid vacation.  We also accommodate employees with school age children by letting them take extra unpaid time off over…

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What were your biggest fears in managing remote workers?

BELAY

I don’t know that we had any preconceived fears in working remotely, but I think generally speaking most organizations are fearful of remote workers because…

Qkids

We were a bit worried about our teachers not feeling a sense of belonging. But it turned out most of our teachers just love us…

VIPKID

We’ve always been worried that they wouldn’t commit to teaching online in the long run, because most of our teachers are busy with a full-time…

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