Managing Remotely

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We have clear, written guidance for our team members with regard to how quickly and thoroughly they need to respond to prospective business clients and…

We do have guidelines, and they apply for everyone, including leadership. For example, if something isn’t urgent, we strongly encourage emails in place of chat—especially…

We organize retreats and offsites about once per quarter. A couple tips: choose a great venue for your company retreat and, of course, use the…

Our best teachers are invited to an all-expenses paid trip to Shanghai every year! This is the best way to allow the teachers to experience…

Yes we sure do! Jungle Camps twice yearly. It is a great way to meet, work, and grow together. It is also a time when…

We meet with our core team in person twice a year. It is somewhat of a retreat in that we work, and strategize but we…

We have never all met in person! As the CEO I have met almost everyone working on the project, apart from some of the engineers,…

We have an annual, weeklong meeting where we all gather to work and play together. We also have occasional mini conferences, during which individual teams…

Through our annual review process. We simply ask, 1) What were your key accomplishments? 2) What lessons did you learn? 3) What are your top…

We also define goals for each of our employees. These goals are company goals as well as their personal goals. We review these goals on…

Strictly speaking, we measure it in their output. What’s most important to us is that the work needed is getting done, and that our team…

Outlook, process, and tools. Outlook means focusing on output rather than input and operating with trust and transparency. When people can’t physically see each other…

Always assuming your coworkers have good intentions. For example, an emoji can be translated in different ways. Knowing your coworkers have good intentions, means you…

Communicate, communicate, communicate. And when you are done with that, follow up with good communication! You have to be able to express yourself well on…

One of the hard parts we’re working through now is adding layers of management we didn’t have before. We’ve grown a lot over the past…

Making sure people are consistently aligned with the mission.  People can start to lose track as they get heads down on the day to day…

The most difficult part is helping your team stay motivated and feel part of a team when they have never met. In the office, a…

In addition to promoting local outings and events, our CEO leads biweekly company-wide meetings with the team virtually. During these calls he and other executive…

We invite them on a trip and do fun things together! We also have online events such as “best teaching moments,” contests, etc. to keep…

We set OKRs for each team that are talked about in every all-hands meeting. We also have a #winning Slack channel where teams post a…

We tend to equip people with a strong Mac so they can be effective wherever they are.

We don’t have a formal BYOD/A program like some companies do, however it’s important that people can do their jobs effectively, and that means supplying…

We don’t really have a formal policy. Most people use their own devices, but we make sure people have what they need. Everyone is free…

You write me when you need (weeks of vacation). You do not have to tell me if you are sick, not working on Wednesday, etc. I…

We have a flexible time off policy which provides employees with a generous amount of vacation, allowing them to take off whichever holidays they want.

We have a fairly standard PTO plan for full-time [A]gents.

In regards to our independent contract remote workers, making sure they have represented themselves honestly and that their credentials are valid is a common source…

You try to hire the best people out there but sometimes you simply can’t know if you did the right thing until they start. You…

Our biggest fear with regards to having a remote workforce was that individuals would feel left out, not engaged, or like they were missing out…