About Help Scout
Help Scout is on a mission to make customer service more personal by providing businesses with intuitive help desk software, live chat, knowledge base tools, and real-time reporting. Since its founding in 2011, the company has empowered over 12,000 organizations worldwide to deliver exceptional customer support. Headquartered in Boston, Massachusetts, Help Scout operates as a fully remote company, with a team distributed across more than 115 cities globally. Employees enjoy competitive salaries, comprehensive health benefits, generous paid time off, parental leave, a 401(k), and professional development stipends. With roles spanning various departments—including software development, operations, marketing, ecommerce, and design—Help Scout is a great company for those looking to make an impact in customer service while enjoying remote work flexibility.