Managing Remotely

We don’t set communication rules for the team, but we rely on a collaborative approach to accomplish the company’s goals. Rarely is...

There is a constant communication buzz around AnswerConnect. With all of the platforms for chat, video call, email, etc, we are...

It depends on the team. I don’t know of any teams in our company that mandate response times for internal communication, but plenty...

Yes we sure do! Jungle Camps twice yearly. It is a great way to meet, work, and grow together. It is...

We do organize a company-wide trip twice a year. This gives everyone a chance to mingle and meet face to face....

Once a year we converge on a tropical location for our annual company retreat. (You can find a

Our home-based team members are often separated by hundreds of miles. We rely on technology to bring our people together and harness the power...

Our Remote Team members have an opportunity each year to meet physically together once a year at a Haus. Haus is...

As a whole company we have bi-weekly video calls every other week and we get together in-person 2x a year for all company meetings.

We’re a very results oriented company, but for client services work depending upon the contract type we do track hours and do things...

Measuring productivity is the same regardless of where someone is located physically. If they are in the cube next to you, they can be...

We measure productivity the same way traditional office workforces measure it – we look at the results. Being a remote workforce truly...

Trust is a key element; you have to ensure that every member of the team trusts each other to do what...

I do not believe that the principles of a successful working relationship with remote workers differ that much from any other...

Complete autonomy at work, building trust, and offering your full support to the team.

One of the hardest things is making sure you have a good set of managers overseeing the remote employees, and making...

The biggest challenge is the “if only we were together (physically)” thought that pops into your head on those days when...

It’s a bit of a tie for me — the two things I struggle with most are satisfying each person’s...

It’s really all about creating intentional communication to ensure everyone is “in the loop.” We also have a Director of...

We do this in lots of ways that aren’t too different than if we were all in the same office....

All of our team members are part of at least one mini-team and we have weekly team meetings to share information...

This varies based on roles.  For our customer consultants, they need to provide their own high speed Internet service, headset, and...

Everyone is free to get their devices from the company, but as far as I know everyone’s just using their own machine.

Not having a physical office doesn’t mean skimping on essential equipment. Our team can use whatever equipment they are...

Our full-time employees receive four weeks of vacation a year. One of our most prominent core values is work-life balance, so...

We have a fairly standard PTO plan for full-time [A]gents.

Each person takes as much time off as they need, though they are expected to coordinate with other staff to make...

Our biggest fear was that if we weren’t sitting right next to employees, it would be hard to ensure they are executing at...

To me, making the work visible was a big fear. Even in traditional companies, there are people working nobody knows what...

Quality. We feared that because we couldn’t see, in person, what someone was working on, that quality would drop. We...