Remote Work At Articulate, Inc.
* As of December 2019
Articulate, Inc. Remote Company Q&A
Frazier Miller, COO - Interview with Remote.co
What does your remote-friendly company do?
We make the world’s best online training software.
How important is remote work to your business model?
Extremely important given our entire culture and business is founded on the remote principal. We’ve been remote from the beginning.
What do you consider the biggest benefits of a remote workforce?
Building an amazing culture where people take responsibility and ownership to do the right thing and be amazingly productive.
What were the main reasons to integrate remote work into your workforce?
Getting the best talent wherever they landed. Belief that people work their best when working autonomously. We are big believers in Daniel Pink’s work that champions autonomy, mastery and purpose. We believe the remote environment reinforces all of these principles.
What traits do you look for in candidates for a remote job?
- If they’ve worked remotely before
- If they’ve done independent consulting
- Demonstrated responsibility
- Great team member
How do you measure the productivity of remote workers?
Depends on the roll, but in most cases it becomes very clear who is productive and who isn’t. For engineers github is key.
What is your time off policy for remote workers?
Take whatever time you need. We’re a ROWE environment.
How did you implement a remote work policy?
Founded it from the beginning.
How do you nurture your company’s culture in a remote work environment?
- Tools are important… github, slack, hangouts, gdocs, trello
- Meet-ups are very important
- 15five has been a great tool for us to organize work
- Tinypulse has been a great way to keep on top of people issues/needs.
- Go overboard for onboarding
What advice would you give to a team considering to go remote?
Start from the beginning. It’s harder to do once you have offices. Also, don’t believe what others will say… that there comes a point where remote “doesn’t scale/work”. We’re still growing at 150…
What challenges have you encountered building a remote team?
- Finding the right talent – people that flourish in remote environments.
- Communicating goals and objectives and ensuring those flow through the organization.
- Coordinating complex projects across multiple functions or teams.
What are the most effective tools for remote team communication?
- Monthly town-halls via zoom
- Team meet-ups
- Daily slack
How do you personally manage work-life balance?
Since I have three boys, I really need my own work space… So I make sure I have a quiet space outside of my home to work in!
Where is the best or worst place you’ve worked remotely?
Worst – wherever there is intermittent internet connectivity!
Best – Shaw Island, Washington.