Working Remotely

140 companies answer 6 questions

Working remotely comes with unique day-to-day challenges. From the initial step of implementing remote policy to nurturing company culture while operating remotely, we ask leading remote companies to share how they approach running their distributed teams from an operational level.

How did you implement a remote work policy?

ezhome

We implemented a remote work policy formally. After our founders, our first two employees were remote—one in Wisconsin and another in Ukraine—and since then we’ve…

Toggl

We knew that in order for it to work, everybody in the team had to become “remote” workers and adopt the new mindset. So the…

Knack

Early on it was very organic, but as we’ve scaled we’ve experimented with just enough formal policy to ensure we’re retaining the remote culture we…

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Can a remote-friendly company have a healthy culture?

Answer Connect

Absolutely. Maintaining a healthy culture is an important challenge for any organization, and probably less dependent on being in one place than one might think.…

Working Solutions

Absolutely!  Our teams tend to focus on communication because we do have so many remote members. We hold Town Halls quarterly so everyone hears the…

TaxJar

This all comes down to hiring. It’s critical to hire like-minded folks who genuinely want to work together. For us, we have way too much…

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How do you nurture your company’s culture in a remote work environment?

Intridea/ Mobomo

Annual company retreats, weekly Google hangouts (non-work related), and gif battles on Slack.

BELAY

No gossip policy Empower employees who know they are trusted Servant leadership—invest in our people (holistically, not just professionally) Live out our core values and…

RunRepeat

The best thing we do, I think, is our yearly meetup. It’s a very democratic meetup, meaning that we vote on everything—where we want to…

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What advice would you give to a team considering to go remote?

Collage.com

Remote work isn’t right for every company, but we think it could work for more companies than many people think. Online tools and in-person meetings…

Authentic Form & Function

Know why you want to go remote, and make sure there are defined rules and a general structure in place. In our experience, the nebulous…

Project Ricochet

Create a culture where folks track all of their time. I believe that it keeps people focused on delivering value and also helps you see…

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What challenges have you encountered building a remote team?

10up Inc.

Empathy occurs much less naturally, even with lots of video chat and long phone conversations. This is a double edged sword; decisions are less charged…

GitLab

It’s hard to have visitors. People feel weird about coming to your home. Now that we have an office, it feels like a good place…

American Express

At first, we there was a definite shift we needed to make to ensure that our virtual employees were always part of our thinking as…

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What are the most effective tools for remote team communication?

Inspired HR

We communicate via telecommunication, specifically text messaging and email, we embraced cloud technology, and we have occasional in-person team meetings. In addition, we videoconference with…

Go Fish Digital

We use several tools to maintain constant communication throughout the day.  Sqwiggle is our on-demand video platform, Attentiv.com offers us a constant stream to communicate…

TNTP

Our internal wiki is at the top of the list. We use it as a virtual watercooler (think sports smack talk and podcast reviews) and…

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What has changed about how your remote team operates?

SitePen

Being remote, we spent a lot of time perfecting the best way to convey information so that content remained clear and intact.  Our current tools…

AnswerFirst

There have been many positive changes to how we operate by enabling our front line to work remotely. We have more flexibility in scheduling, it…

StudySoup

Our planning process used to be off the cuff, and mostly done in the meeting with the whole team. We’ve moved to a planning process…

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How does your team address different time zone challenges?

Packlane

We have a very social and collaborative culture, where we talk about what we’re doing and what we’re up to personally. This tends to solidify…

Referral Rock

We work in EST/CST business hours for the most part. Certain roles that are not client facing have more flexibility, but we still require at…

VIPKID

Mostly that’s a challenge for our teachers. Class schedules have to revolve around Chinese kids’ lives. In New York time, class slots are open starting…

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