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We started organically with a few employees to test tools and processes. After that, we offered it to everyone, along with... -
We’ve been a remote company since the beginning, so I guess that makes it organic. When we hire team members,... -
Remote work is a core part of our culture. It is not a policy. -
I would say remote work for us is more about the culture (the values and norms), rather than the process. Even... -
For our core business, live answering, the implementation had to be formal. We needed our customer experience associates to be able... -
Of course! A few things that we do is have team retreats to get together where we all meet in person.... -
Absolutely. In fact, in order to have a successful remote force, it’s vital to have a healthy company culture to... -
This is our #1 priority. As a bootstrapped company we’ve always had a conservative approach to scaling the team– we don’t hire faster... -
Yes definitely, but communication is key. As a group we all understand the culture of the company and what that means,... -
Yes, absolutely! We put the team at the very center of the business, and by making an every day conscious effort... -
We have remote social hangouts every Friday. Everyone is invited to hop onto a video call to hang out with their coworkers with a... -
We make sure to all get together as a company on a regular basis. For example, we have two team members... -
Annual company retreats, weekly Google hangouts (non-work related), and gif battles on Slack. -
We try to infuse fun into our remote work environment to nurture our culture. We do things online together like get... -
We focus on the pillars of our culture: Fun, Action, Communication, Transparency, Trust (FACTT). Fun – Meetups, video chats just... -
Create a culture where folks track all of their time. I believe that it keeps people focused on delivering value and... -
Working remotely can be isolating, especially for new hires that are used to traditional office settings. Companies should encourage employees to participate in local... -
Make sure work obligations are completely understood, that communication capabilities and a robust technology infrastructure are fully embedded in the organization,... -
Follow best practices and be disciplined. When you’re home, it’s easy to be distracted or goof off, and that’s when remote... -
If you are thinking of adopting a remote workforce I would advise you to first do your research – see if a remote work environment... -
Probably the biggest challenge is having to deal with multiple time zones. In our case this is as worse as it gets because we... -
It can sometimes be difficult to accommodate for varying time zones and work schedules within the company. Lots of our employees... -
It’s not always easy to collaborate on projects when working remotely. Collaboration is different when you can just stop by... -
Finding people who are the best in the world at what they do can be challenging. So far we’ve managed... -
Probably the biggest challenge was hiring extraordinary people…but who had no remote experience yet. This requires you to invest a... -
We detest emails. That means that the vast majority of our communication falls into 3 channels: Slack, Asana and Skype. We communicate... -
Everyone’s on Slack, and we have a lot of channels set up, both work-related and just for fun. There’s... -
These seem to come and go a little. Slack has been a game changer for us especially with the addition of video chat on... -
Slack chat, for casual conversations, and Slack video calls for one-on-ones and team meetings. Chat is good for more frequent but... -
Most communication at Mokriya happens on Slack. This is supplemented though with one-on-ones, team huddles and all-hands meetings on Zoom. -
Advances in technology have made communication between team members – and with our clients – faster, easier, and more reliable. -
Being remote, we spent a lot of time perfecting the best way to convey information so that content remained clear and... -
The biggest things that have changed are directly related to scalability – the routines and policies we maintained as a team of... -
We have gotten smarter about the tools we use, better at documentation and checklists, better at reporting, and we’ve spent more time in-person... -
Automation. As the company has grown we have discovered and created new automation processes so our GobySavvy UX experts can stick...
121 companies answer 8 questions.
Working remotely comes with unique day-to-day challenges. From the initial step of implementing remote policy to nurturing company culture while operating remotely, we ask leading remote companies to share how they approach running their distributed teams from an operational level.
