iTutorGroup Remote Company Q&A
Jacko Chang, Director of Recruiting - Interview with Remote.co
We’re an online education platform.
We started as a brick-and-mortar school, but our vision and mission led to the transformation of our entire business toward remote learning and remote work.
The only way to leverage the talent needed for our business is through remote work!
Flexibility and freedom. This goes both ways: the teachers who work for us can set their own schedules and we can leverage a talent pool globally.
We adhere to the belief that learning and teaching should be borderless and education is not one-size-fits-all. We are devoted to linking students and teachers globally.
Our internal platform is a global hosted solution that not only handles scheduling, communication, and interviews, but also allows our remote workers to act as recruiting agents and conduct interviews themselves.
Since our entire HR process is remote, candidates and our teachers can see and understand how everything works. Our entire platform is designed solely for remote work!
We screen every teacher with local agencies to ensure that only the most upstanding citizens are selected to join our team.
Our recruiting platform is designed to allow anyone interested in working for us to self-promote and start the onboarding process on their own. There are multiple checkpoints of course, but ultimately our system is designed to streamline the hiring of passionate people.
Our best teachers are invited to an all-expenses paid trip to Shanghai every year! This is the best way to allow the teachers to experience a piece of Chinese culture and meet the students they have helped!
Every year, in multiple locations globally, we have official and casual meet-ups for teachers and staff. We also routinely invite teachers to visit China. The parties get bigger every year!
Our teachers interact deeply with customers. Thus, only our students have the final say on the quality of service they received. Our students can give teachers ratings, which are measured in aggregate.
A caring and supportive staff. Control over our internal systems that allow us to improve based on the needs of workers. A shared goal of bringing the best of learning to remote corners of the world!
Ensuring that policies and advice given by the company conforms to the cultural and ethical norms of a global workforce. Empathy is required when working with a very large and diverse workforce.
Our platform allows continued learning via free seminars and a robust and supportive teacher community where teachers can hone their skills with like-minded individuals.
All our teachers use their own equipment to connect to our systems. We have dedicated support technicians to help our remote workers 24/7.
Take time off when you want to! Just remember to schedule it in advance!
Our remote work policy was not implemented upon any existing system. It is the sole method by which our entire business is built upon.
Our remote workforce is global. This means that we are able to take the best of all talent and culture and create a humanist company culture.
Remote work needs to be ingrained into the business and cultural values of a company for it to be a success and bring value to customers.
As the Internet has changed, we have opened more and more channels for communication with our teachers and between teachers. As we expand globally, our teachers continue to guide us on how we operate.
We have a 24/7 support team to handle communications around the clock. We also have specialized remote workers available to answer questions in the most relevant and culturally correct context.
Never having to disconnect from family.
I find my work extremely meaningful and thus have never separated it from my personal life.
Work when you really feel like you want to. That way you can show the best of yourself.
If your plans involve more than two “ifs,” it is not happening.