What does a Remote Customer Service Agent Do?
Jobs that require interacting one-on-one with the public demand a few specific talents and qualifications, among them patience, problem-solving skills, and the ability to listen empathetically. Being a remote customer service agent, versus dealing with customers in person, adds another layer to the mix when you’re interacting via the computer or over the phone.
The job duties of a remote customer service agent can vary depending on the employer. What’s more, the work schedules at many companies hiring for remote customer service agent positions can offer fantastic flexibility. Therein lies the appeal for many job seekers; not to mention that, in many cases, on-the-job training is provided, so little or no experience is needed.
Jobs as customer service representatives are expected to grow 10 percent by 2024, according to statistics from the federal Bureau of Labor Statistics. Pay can vary widely, but federal data show an average of just over $15 as of mid-2015. If that sounds good, your next question might be, what exactly does a remote customer service agent do?
Here’s a look at some of the remote customer service agent jobs at Remote.co, as well as some insight:
If the prospect of dealing with sometimes irate customers unnerves you or simply sounds unappealing, you might consider upfront that such calls often make up a good percentage of the workday for a remote customer service agent.
Your job may entail fielding complaints, providing details about the services or products your organization offers, and being able to work independently and with minimal supervision.
Many employers require only a high school degree or equivalent, although a college degree may be required in some cases. Proficiency with computers and basic technology is usually a must to handle email, live chat, and other communication platforms. Often, on-the-job training is provided.
At Remote.co, other, perhaps more esoteric, skills for remote customer service agent positions include conflict resolution, being “detail-obsessed,” and the capacity to maintain composure under pressure.
The environment for a remote customer service agent is most often in a dedicated home office or workspace.
Employers will require that agents have an environment that is quiet, free from interruptions, and technically equipped to handle phone calls (often in large volumes), email, chat, and whatever other means of communication the job may demand.
Aside from being technology proficient, a remote customer service agent may be required to have very specific technology, depending on the employer’s needs.
High-speed Internet is pretty much a given; other possibilities include a webcam, anti-virus and anti-spyware software to avoid telecommuting security risks, remote or corded telephone headset, and proficiency with systems including instant-messaging tools and other communication platforms.
Many industries offer remote customer service agent positions, including retail, government, financial services, call centers, and insurance. In addition to offering remote options, employers hiring for remote customer service jobs often offer part-time and flexible schedule options.
Depending on the industry and company, a second language may be an invaluable asset if the employer has a global customer base.
Interested in finding a job as a remote customer service agent? Check our job board for open customer service positions.
By Adrianne Bibby | Categories: Work Remotely