Remote Call Center Jobs: 15 Companies Hiring

Work-from-home call center jobs offer the chance to provide customer support outside of the confines of a traditional office. Instead of being tied to your desk in a cubicle, you can work from home—or anywhere—as you assist customers with their questions and concerns.

To help you find opportunities and build a remote career in customer service, we’ve curated a list of 15 companies offering remote call center jobs and highlighted the key skills you’ll need to succeed in these roles. But first, we’ll define what a virtual call center job is to ensure it’s the best fit for you.

What Are Remote Call Center Jobs?

Remote call center jobs are roles that involve managing customer interactions via phone and other digital channels, such as email or chat. As the first point of contact for customers seeking assistance, your responsibilities can include handling incoming calls (such as fielding customer inquiries and offering technical support), making outgoing calls (such as conducting market research or generating sales), or a combination of both.

Like many customer service jobs, call center work is crucial in building and maintaining customer relationships, especially when it comes to resolving immediate concerns. This is important to the success of many companies, and with the rise of work-from-home capabilities, call center remote jobs can be found across industries like tech, healthcare, finance, education, and beyond.

15 Companies With Remote, Work-From-Home Call Center Jobs

Find work-from-home call center jobs that fit your skills and interests by exploring the following 15 companies that offer these opportunities in a variety of industries.

1. Aeroflow Health

Aeroflow Health provides patients with medical equipment and supplies, such as diabetes monitors and sleep apnea devices, through their insurance providers. The company works with healthcare providers and insurance companies to manage product ordering and delivery, simplifying the process for customers.

Recent remote call center jobs: Customer Account Representative – Urology

2. Cardinal Health

Cardinal Health is a global healthcare services and products company that specializes in the distribution of pharmaceuticals and medical supplies. The company also manufactures and distributes medical and surgical products, operates a network of radiopharmacies, and provides performance and data solutions for clients.

Recent remote call center jobs: Reimbursement Specialist; Representative II

3. CIBC – Canadian Imperial Bank of Commerce

Canadian Imperial Bank of Commerce (CIBC) is a Canadian banking and financial services company that serves over 14 million clients globally. The company offers personal, business, and institutional banking services, along with a range of wealth management and capital market financial products.

Recent remote call center jobs: Chat Specialist, Contact Centre

4. Computer Task Group – CTG

Computer Task Group (CTG) is an IT services and staffing company specializing in digital transformation, application development, software testing, and management services. The company has worked with over 400 clients across industries, including healthcare, finance, and telecommunications.

Recent remote call center jobs: MyChart Service Desk Agent Team 2

5. Freedom Mortgage

Freedom Mortgage is a full-service mortgage company that provides conventional, USDA, VA, and FHA loans. The company specializes in mortgage refinancing and loan origination for individuals and is recognized as a large lender in VA and government-insured lending.

Recent remote call center jobs: Customer Success Agent – Call Center Representative; Mortgage Advisor – Call Center and Loan Solutions

6. GeneDx

GeneDx is a genetic testing company that provides clinical diagnostic services for patients with rare disorders. The company offers whole-exome and genome sequencing to provide comprehensive genomic insights and works with other scientific and medical organizations to develop new genetic tests to diagnose hundreds of rare diseases.

Recent remote call center jobs: Billing Support Specialist II

7. Genworth Financial

Genworth Financial is a financial services company specializing in health and life planning. Its services include long-term care insurance, mortgage insurance, life insurance, and annuities, and its mission is to help families manage aging, retirement, and home-ownership risks.

Recent remote call center jobs: CareScout Connection Representative

8. Independence Pet Holdings – IPH

Independence Pet Holdings (IPH) is a full-stack pet insurance and services company assisting over 800,000 pet owners in the United States and Canada through its family of brands. The company offers pet insurance, pet education and recovery services, and turnkey partner solutions to support the wellness of pets and their owners.

Recent remote call center jobs: Insurance Agent

9. Input 1

Input 1 is a provider of technology-enabled solutions for the insurance industry. The company offers digital billing, payment, and premium finance platforms. Its services are designed to streamline insurance management by automating tasks, processing payments in real time, and providing self-service tools for insurers and their clients.

Recent remote call center jobs: Customer Care Specialist; Multi-Channel Customer Care Specialist

10. InteLogix

InteLogix provides business process outsourcing (BPO) services with a focus on customer experience solutions and accounts receivable management. The company combines human engagement with digital tools to serve a range of industries, including automotive, banking, electronics, and retail.

Recent remote call center jobs: Collections Representative; Customer Service Representative

11. Jerry Insurance Agency

Jerry Insurance Agency provides a mobile app to help customers compare and buy car and home insurance. The company focuses on streamlining the process with artificial intelligence and machine learning to provide quotes from multiple insurers and handle the paperwork for switching policies.

Recent remote call center jobs: Call Center Agent

12. ModSquad

ModSquad is a business process outsourcing company that provides digital engagement services on demand. The company maintains a network of independent contractors, referred to as “Mods,” who specialize in customer support, content moderation, social media management, and community management.

Recent remote call center jobs: Customer Support

13. Pomelo Care

Pomelo Care is a virtual medical practice that provides comprehensive care for new and expecting mothers and their babies from pregnancy until a baby’s first birthday. The company’s care teams are available 24/7 and include doctors, midwives, nurses, and other specialists.

Recent remote call center jobs: Outbound Enrollment Representative

14. Sutherland

Sutherland is a global company that specializes in digital transformation and business process outsourcing. It provides a range of services, including AI, automation, and cloud engineering, to help businesses optimize their processes and improve customer experiences.

Recent remote call center jobs: Consultant Collections and Account Receivable

15. Velera Solutions

Velera Solutions is a financial technology solutions provider for credit unions. The company offers an end-to-end product portfolio that includes payment processing, fraud and risk management, digital banking, and strategic consulting. It serves more than 4,000 financial institutions in North America.

Recent remote call center jobs: Spanish Bilingual Inbound Customer Service Representative

7 Skills You Need for Remote Call Center Jobs

Remote call center jobs require a unique blend of people skills, technical know-how, and self-discipline. Here are some of the most important skills you’ll need to thrive when working remotely as a call center agent:

1. Communication

Not surprisingly, remote call center agents spend most of their day talking and typing, so strong verbal and written communication skills are essential.

You need to ask the right questions, explain solutions clearly, and adjust your tone for different customers. It’s also important to document information accurately and follow scripts or policies while still sounding natural and approachable.

2. Active Listening and Empathy

Without face-to-face interactions, call center agents don’t have the benefit of reading body language, so careful listening becomes essential. Active listening means paying attention not just to what a customer says, but to how they say it in their tone, pace, and choice of words.

By tuning into those cues, you can respond with empathy, putting yourself in their position and relating to their situation to validate their concerns, clear up misunderstandings, and make the customer feel genuinely heard.

3. Technical and Computer Proficiency

Call center remote jobs depend on a variety of digital tools, from customer relationship management (CRM) systems to call routing software and internal chat platforms. You’ll often need to juggle multiple windows simultaneously, troubleshoot minor tech issues, and adapt quickly as companies roll out new programs.

Your ability to navigate apps, follow procedures, and manage your equipment will help you remain professional and efficient while you work.

4. Patience

Call center work can test your patience, especially when you’re handling back-to-back calls or dealing with frustrated customers. It’s important to stay calm and composed so you can think clearly, follow procedures, and resolve issues without letting your emotions take over.

Patience allows you to bounce back from difficult interactions and maintain a positive attitude, which in turn improves both your performance and the customer’s experience.

5. Time Management

When you work from home, there’s no supervisor nearby to keep you on schedule. You’re responsible for managing your time, meeting performance goals, and staying focused throughout the day. Strong time management helps you structure your routine and maintain steady productivity, even when distractions arise.

6. Adaptability and Problem-Solving

Every customer issue is a little different, and even the best scripts can’t cover every scenario. Adaptability helps you stay calm when something unexpected happens, while problem-solving skills let you think on your feet, find workable solutions, and know when to ask for help. The more flexible and resourceful you are, the more valuable you’ll be to both customers and your team.

7. Product or Service Knowledge

To provide customers with accurate, confident answers, you’ll need to understand the company’s products or services. Training usually covers the basics, but the best call center agents stay curious, ask questions, and keep up with updates or policy changes.

Your willingness to learn not only builds credibility with customers but also helps you resolve issues faster and with more confidence.

More Remote Jobs Related to Call Centers

If you’re interested in call center jobs, remote work, and related opportunities, check out the following resources for more options in your job hunt:

• Remote & Work-From-Home Customer Service Jobs
• Remote & Work-From-Home Marketing Jobs
• Remote & Work-From-Home Sales Jobs
• Remote & Work-From-Home Virtual Assistant Jobs

Find Remote Call Center Jobs From Home

Many people start searching for remote call center jobs because they want flexible, reliable work they can do from home. Call center remote jobs offer the chance to pursue meaningful, people-focused work from anywhere while building valuable communication skills, connecting with people around the world, and creating a strong foundation for a career in customer service.

Get started by figuring out which industry or type of customer you want to connect with, and then explore companies with jobs that align with your preferences!

WRITTEN BY

Conor McMahon

Career Advice Writer

Conor is a Certified Professional Resume Writer (CPRW) and member of the Professional Association of Resume Writers & Career Coaches. He is dedicated to helping job seekers find rewarding remote jobs in today’s dynamic remote work environment.

Conor holds a bachelor’s degree in music and draws on six years of career industry experience to provide practical job search guidance, with a specific focus on the nuances of the remote job market and effective strategies for remote job applications. He has had his work featured on Remote.co’s remote jobs site and in these publications: Hloom, Resume Now, and Sonara.

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Conor McMahon