Remote Chat Support Jobs: 10 Companies Hiring

Looking for a customer service role you can do from home? Remote chat support jobs are a solid, flexible work option, especially if you’re comfortable typing, multitasking, and helping people in real time.

As more companies scale their digital service channels, the demand for live chat support continues to grow. According to Tidio, over 40% of customers prefer live chat over email or phone support, making chat support jobs increasingly valuable across industries.

In the sections below, we’ll take a closer look at what remote chat support jobs involve, which companies hire for them, and what skills you’ll need to stand out to employers and succeed once you land a job.

What Are Remote Chat Support Jobs?

Remote chat support jobs are customer service roles that involve assisting customers through online messaging rather than (or alongside) phone support. These positions typically involve answering questions, resolving issues, and offering product or service support through live chat on websites or apps.

Many chat support roles are entry-level positions and offer training, so they’re accessible whether you’re just starting or looking for a low-barrier side hustle. If you have previous experience, chat support jobs can also be a way to use and grow your skills in a more flexible, tech-forward setting.

10 Companies Hiring for Remote Chat Support Jobs

If you’re ready to explore at-home chat support jobs, remote jobs are offered by these 10 companies:

1. Akkodis

Akkodis is a global technology and engineering company that provides consulting and talent solutions in fields such as IT, digital transformation, and engineering.

Recent remote chat support jobs: Call Center Customer Service; Technical Customer Support

2. American Specialty Health – ASH

American Specialty Health (ASH) provides wellness, fitness, and specialty health programs designed to improve well-being and reduce healthcare costs for individuals and organizations.

Recent remote chat support jobs: Customer Service Representative – Clinical

3. Ascensus

Ascensus is a financial services company that provides savings plan administration, recordkeeping, and technology solutions for retirement, education, and health accounts.

Recent remote chat support jobs: Call Center Representative

4. Brivo

Brivo is a cloud-based security company that provides access control and smart building solutions to organizations around the world.

Recent remote chat support jobs: Customer Service Representative

5. Parts Town

Parts Town is a leading distributor of original equipment manufacturer (OEM) foodservice equipment parts and provides online ordering and real-time customer support for businesses.

Recent remote chat support jobs: Chat Specialist

6. SupportYourApp

SupportYourApp delivers outsourced customer and technical support services to global brands, specializing in multichannel support across chat, email, and voice.

Recent remote chat support jobs: Chat Support Consultant; Technical Support Consultant

7. Twilio

Twilio is a cloud communications platform that enables businesses to build and manage customer engagement through voice, chat, text messaging, and other digital channels.

Recent remote chat support jobs: Technical Support Engineer 2; Technical Support Expert 2 – Programmable Voice Support Team

8. Vetcove

Vetcove is an ecommerce platform that helps veterinary hospitals compare products from multiple vendors, including pharmaceuticals and medical equipment, and purchase them through a single centralized system.

Recent remote chat support jobs: Retention Associate; Vet Clinic Support Associate

9. Wolters Kluwer

Wolters Kluwer is a global provider of professional information, software solutions, and services for healthcare, tax, accounting, and legal sectors.

Recent remote chat support jobs: Customer Service Representative – Content Team Support; Customer Service Technical Associate

10. Xometry

Xometry is an on-demand manufacturing marketplace that connects engineers and product designers with manufacturers offering 3D printing, computer numerical control (CNC) machining, and other production services.

Recent remote chat support jobs: Customer Support Specialist; Solutions Engineer, Live Chat

6 Skills You Need for Live Chat Support Jobs

Live chat support jobs require a mix of soft skills and technical know-how. Unlike phone-based customer service roles, chat support relies heavily on written communication and the ability to manage several conversations at once.

Here are some key skills that can help you thrive in chat support remote jobs:

1. Problem-Solving Mindset

Live chat support is all about finding solutions. Whether it’s helping someone reset a password or tracking down a missing order, you’ll need to approach each conversation with a focus on resolving the issue. This means asking the right questions, staying organized, and offering clear steps the customer can follow.

2. Strong Written Communication

Clear, concise writing is the foundation of any successful chat interaction. You’ll be helping customers solve problems and understand products or services through messaging platforms, so your grammar, tone, and clarity matter. You need to type quickly and accurately while keeping your responses friendly, professional, and easy to understand.

3. Multitasking and Time Management

Most live chat agents handle multiple conversations at the same time. While one customer is replying, you may be working on resolving another issue. This requires the ability to switch between chats efficiently, prioritize tasks, and keep track of different problems without losing focus. You’ll need exceptional time management abilities to make sure every customer feels heard and supported.

4. Empathy and Patience

Even without voice or video, empathy can come through in the way you write. Customers may feel frustrated or overwhelmed, and simply knowing there’s a real person on the other end can help them feel more at ease. Many people reach out hoping for human support but expect to get a bot. Responding with patience, understanding, and supportive language helps build trust and makes the interaction feel more personal and meaningful.

5. Positive Attitude

A helpful and encouraging mindset can make all the difference. Live chat agents often answer the same types of questions repeatedly, so staying upbeat and professional is key. Customers respond well to someone who seems genuinely willing to help. A positive attitude also helps you manage stress and stay motivated during busy shifts.

6. Comfort With Digital Tools and AI

Live chat platforms often include tools like response templates, help desk integrations, and AI-powered suggestions. Being comfortable navigating these systems allows you to respond faster and more accurately. While AI can assist with quick answers, your ability to personalize your response and provide human support is what truly counts.

More Remote Jobs Related to Chat Support

If you’re searching for live chat support jobs, remote work is probably at the top of your list. Below are related roles that also offer the flexibility of working from home and involve strong communication and customer-facing skills.

• Remote & Work-From-Home Call Center Jobs
• Remote & Work-From-Home Customer Service Jobs
• Remote & Work-From-Home Marketing Jobs
• Remote & Work-From-Home Sales Jobs
• Remote & Work-From-Home Virtual Assistant Jobs

Find Your Path to a Flexible Customer Service Career From Home

At the end of the day, remote chat support jobs can be a great way to break into customer service, build on your existing skills, or transition into a remote work environment.

Chat support roles strengthen communication, problem-solving, and empathy. Developing these types of transferable skills can lead to lasting opportunities and remote-friendly career growth.

WRITTEN BY

Kirsten Chorpenning

Career Advice Writer

Kirsten is a career advice writer. She is dedicated to helping job seekers find rewarding remote jobs in today’s dynamic remote work environment.

Kirsten holds a bachelor’s degree in psychology with a minor in writing and draws on five years of career industry experience to provide practical job search guidance, with a specific focus on the nuances of the remote job market and effective strategies for remote job applications. She has had her work featured on Remote.co’s remote jobs site and in these publications: FlexJobs, Forbes magazine, Money Talks News, and MSN.

See more articles from

Kirsten Chorpenning