Remote Chat Support Jobs: 10 Companies Hiring

Looking for a customer service role you can do from home? Remote chat support jobs are a solid, flexible work option, especially if you’re comfortable typing, multitasking, and helping people in real time.

As more companies scale their digital service channels, the demand for live chat support continues to grow. According to Tidio, nearly three out of four customers prefer live chat over email or phone support, making chat support jobs increasingly valuable across industries.

In the sections below, we’ll take a closer look at what remote chat support jobs involve, which companies hire for them, and what skills you’ll need to stand out to employers and succeed once you land a job.

What Are Remote Chat Support Jobs?

Remote chat support jobs are customer service roles that involve assisting customers through online messaging rather than (or alongside) phone support. These positions typically involve answering questions, resolving issues, and offering product or service support through live chat on websites or apps.

Many chat support roles are entry-level and offer training, so they’re accessible whether you’re just starting or looking for a low-barrier side hustle. If you have previous experience, chat support jobs can also be a way to use and grow your skills in a more flexible, tech-forward setting.

10 Companies Hiring for Remote Chat Support Jobs

If you’re ready to explore at-home chat support jobs, remote jobs are offered by these 10 companies:

1. Arketa

Arketa offers all-in-one, modern booking software used by wellness professionals and studios to manage bookings, memberships, payments, and both virtual and in-person classes.

Recent remote chat support jobs: Customer Care Representative; Onboarding Specialist

2. Aureon

Aureon is a business solutions provider offering scalable back-office support and a range of additional services, including human resources, contact centers, consulting, and more.

Recent remote chat support jobs: Technical Support Representative; Tier I Technical Support Representative

3. Cambium Learning Group

Cambium Learning Group is an educational software development company that specializes in evidence-based learning solutions for pre-K through adult students.

Recent remote chat support jobs: Customer Support Representative; Primary Product Support Representative

4. Clio

Clio offers cloud-based practice management software and tools that help solo practitioners and small-to-midsized law firms streamline the administrative side of legal operations.

Recent remote chat support jobs: Customer Support Specialist; Junior Customer Support Specialist

5. Hostinger International

Hostinger International provides a range of web hosting services and management tools designed to support clients with fast performance, strong security, and 24/7 support.

Recent remote chat support jobs: Technical Support Specialist; Web Hosting Chat Specialist

6. J. Wagner GmbH

J. Wagner GmbH, also known as WAGNER Group, is a global company specializing in innovative fluid and powder coating technologies for decorative and industrial applications.

Recent remote chat support jobs: Product Support Representative; Technical Service Representative

7. NBC Chicago

NBC Chicago is a television station and media company owned by NBCUniversal that provides news, weather, traffic, and local coverage for the greater Chicagoland area.

Recent remote chat support jobs: Customer Coach; Customer Service Representative

8. UnitedHealth Group

UnitedHealth Group is a healthcare and well-being company that provides health insurance coverage and benefits services to consumers and clients internationally.

Recent remote chat support jobs: Call Center Representative – Credentialing; Customer Service Representative – Chat Support

9. Vetcove

Vetcove is an ecommerce platform that helps veterinary hospitals compare products from multiple vendors, including pharmaceuticals and medical equipment, and purchase them through a single centralized system.

Recent remote chat support jobs: Chat Support Associate; Vet Clinic Support Associate

10. Xero

Xero is a computer software company that offers cloud-based online accounting solutions used by small businesses around the world to pay bills, claim expenses, and streamline fiscal operations.

Recent remote chat support jobs: Customer Experience Specialist; Customer Experience Specialist – Accounting

6 Skills You Need for Live Chat Support Jobs

Live chat support jobs require a mix of soft skills and technical know-how. Unlike phone-based customer service roles, chat support relies heavily on written communication and the ability to manage several conversations at once.

Here are some key skills that can help you thrive in chat support remote jobs:

1. Problem-Solving Mindset

Live chat support is all about finding solutions. Whether it’s helping someone reset a password or tracking down a missing order, you’ll need to approach each conversation with a focus on resolving the issue. This means asking the right questions, staying organized, and offering clear steps the customer can follow.

2. Strong Written Communication

Clear, concise writing is the foundation of any successful chat interaction. You’ll be helping customers solve problems and understand products or services through messaging platforms. So, your grammar, tone, and clarity all matter. You need to type quickly and accurately while keeping your responses friendly, professional, and easy to understand.

3. Multitasking and Time Management

Most live chat agents handle multiple conversations at the same time. While one customer is replying, you may be working on resolving another issue. This requires the ability to switch between chats efficiently, prioritize tasks, and keep track of different problems without losing focus. You’ll need exceptional time management abilities to make sure every customer feels heard and supported.

4. Empathy and Patience

Even without voice or video, empathy can come through in the way you write. Customers may feel frustrated or overwhelmed, and simply knowing there’s a real person on the other end can help them feel more at ease. Many people reach out hoping for human support but expect to get a bot. Responding with patience, understanding, and supportive language helps build trust and makes the interaction feel more personal and meaningful.

5. Positive Attitude

A helpful and encouraging mindset can make all the difference. Live chat agents often answer the same types of questions repeatedly, so staying upbeat and professional is key. Customers respond well to someone who seems genuinely willing to help. A positive attitude also helps you manage stress and stay motivated during busy shifts.

6. Comfort With Digital Tools and AI

Live chat platforms often include tools like response templates, helpdesk integrations, and AI-powered suggestions. Being comfortable navigating these systems allows you to respond faster and more accurately. While AI can assist with quick answers, your ability to personalize the response and provide human support is what truly counts.

More Remote Jobs Related to Chat Support

If you’re searching for live chat support jobs, remote work is probably at the top of your list. Below are related roles that also offer the flexibility of working from home and involve strong communication and customer-facing skills.

Find Your Path to a Flexible Customer Service Career From Home

At the end of the day, remote chat support jobs can be a great way to break into customer service, build on your existing skills, or transition into a remote work environment.

Chat support roles strengthen communication, problem-solving, and empathy, and developing these types of transferable skills can lead to lasting opportunities and remote-friendly career growth.