Working Remotely

140 companies answer 6 questions

Working remotely comes with unique day-to-day challenges. From the initial step of implementing remote policy to nurturing company culture while operating remotely, we ask leading remote companies to share how they approach running their distributed teams from an operational level.

How did you implement a remote work policy?

Blossom

We don’t have a formal remote work policy like tracking time or something like that. We mainly look at defining outcomes that we want to…

Help Scout

Organically. It was a part of the vision from the inception. Yes, there would be a headquarters, but there was a clear understanding that most…

Crossover

More formally. It started with the CEO, Andy Tryba, who works remotely from Austin, Texas.  As the company grew, more and more people were hired,…

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Can a remote-friendly company have a healthy culture?

Parse.ly

Yes! At Parse.ly, we believe that a distributed team is an asset, not a problem to be managed. It allows for radical transparency about how…

DVMelite

We LOVE our culture!  We work very hard to promote open communication through a company-wide platform.  We also have daily and weekly meetings to further…

Equivity

We maintain a healthy company culture by constantly seeking new ways to connect employees with other employees over a variety of different media.

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How do you nurture your company’s culture in a remote work environment?

Summit CPA Group

Constant communication with all team members.  We also use Slack for sharing “water cooler” discussions. Another important aspect of our culture is our Corporate Social…

TeamSnap

We have Slack channels dedicated to all sorts of interests, from fitness to cooking to travel. Our teams meet anywhere from daily to weekly by…

American Express

Broadly speaking, our culture is based on the Relationship Care approach to servicing, an ethos that says service is a people business driven by the…

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What advice would you give to a team considering to go remote?

Greenback Expat Tax Services

The key to a successful remote workforce is in the hiring. You must recruit highly skilled, professional team members who have demonstrated that they can…

LoveToKnow

I think that it really can work quite well and is easier than you might think. The main thing is to set expectations for great…

Envato

Try it, it’s not as scary as it seems! If your company is focussed on outputs and not inputs, then it shouldn’t matter whether your…

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What challenges have you encountered building a remote team?

Boldly

Getting everyone on the same page! Since we don’t “see” each other on a consistent basis every day, we have to constantly be thinking about…

Bitovi

Onboarding – It can be challenging to onboard new hires who have never worked remotely before. Day one looks quite different being remote vs. being…

AirTreks

Hiring is hard. All the job boards from Monster to LinkedIn did not conceive of remote work, making it impossible to advertise job openings efficiently…

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What are the most effective tools for remote team communication?

Aha!

Remote work has become much easier now that there are so many tools to help teams stay connected and collaborate. We of course do most…

Big Universe, Inc.

We use video for daily and weekly team meetings, 1-to-1 meetings, interviews, and more. We also use Trello to manage to-do lists for all departments…

Pagely

We utilize Zoom.us for weekly all hands, and individual teams hold their own weekly Zoom standups. Everything else is in Slack. We dislike phones and…

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What has changed about how your remote team operates?

Goodway Group

We are constantly looking for new and better tools for sharing and communicating information, which is great because the technology supporting virtual work is only…

Timely

We found quickly that being fully distributed wasn’t going to work well for us. We missed seeing each other in person and the rare times…

Fire Engine RED

Advances in technology have made communication between team members – and with our clients – faster, easier, and more reliable.

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How does your team address different time zone challenges?

Jungle Scout

This is likely the largest challenge we face as a remote company.  I don’t like making people stay up late or get up super early…

Buffer

We are very conscious of the times that different teammates work and ask them to include it in their Slack profile so that everyone can…

Remote Year

Time zones are always a challenge to address, especially in Remote Year with our global presence.  We find that making sure our staff on the…

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