How does your team address different time zone challenges?
Currently, all of our remote employees are in the same time zone. We are a 24/7 operation so we do encounter scheduling conflicts with our overnight employees when we need to meet with them. Our management does a good job with altering their schedule to give them the same attention as the daytime staff. There is always a supervisor on shift with them too.
We are very conscious of the times that different teammates work and ask them to include it in their Slack profile so that everyone can know when they might be online.
We work to communicate as asynchronously as possible, whether by using Email, Discourse, or starting a project in Dropbox Paper, instead of using a tool like Slack all the time, which feels like more synchronous communication.
We change up meeting times to try and make it more available to people around the world, or hold two different meeting times so that it’s during the day for everyone.
This is definitely a challenge we’ll continue to work towards overcoming at Buffer.
Our entire company is online from 3pm-7pm GMT which means we have a 4-hour window for all hands meetings, daily standups, and the off-hand meeting or video call that will help overall productivity. This works great for some time zones and is more difficult for others. We know it’s a restriction and will narrow our pool of potential employees, but for us this overlap is highly important.
We have a 24/7 support team to handle communications around the clock. We also have specialized remote workers available to answer questions in the most relevant and culturally correct context.
This is likely the largest challenge we face as a remote company. I don’t like making people stay up late or get up super early to attend meetings, however, as the team gets fairly large with team members literally all around the world, it’s almost impossible not to. We’ve decided that the company “operates” on the North/South America time zones so if you decide to live elsewhere in the world, you have to be the one staying up late or getting up early. That being said, we try to accommodate everyone the best possible. A nifty free tool we found for collaborating between lots of time zones is worldtimebuddy.com. That makes it a lot easier to find a time that should work for everyone.
Everyone adds their working hours to company calendar, then each team leader knows very well when everyone is on working time. This allows us to coordinate work in a smooth way. In the case of support, we have the supporter team leader hold two meetings, one for European and Asian time zones, and another for American time zones. Most developer teams are in Europe and developers that are in another continent try to make sure to join the daily call (the team leader does his best to set a time that is convenient for all—European afternoon, American morning, etc., for example).
Thankfully this isn’t a big issue, but as our team grows, it will become a challenge. More clearly communicating goals and aligning team members will be the way that we try to address this challenge.
We have a very social and collaborative culture, where we talk about what we’re doing and what we’re up to personally. This tends to solidify in everyone’s minds that we’re far apart and have very different schedules. So, the communication adjustments have been mostly organic. Some employees use Slack settings to highlight their availability.
We use a shared calendar to easily communicate availability, and also stagger schedules so that there is enough overlap for collaboration. Some other members of the team noticed that approximating their work hours for everyone helps keep communication smooth, so they do this as well.
Time zones are always a challenge to address, especially in Remote Year with our global presence. We find that making sure our staff on the ground and close to our customers are equipped and enabled to react to customer inquiries a key part of our success. From an internal operations perspective, we utilize both synchronous and asynchronous communications, and we make sure to book meeting well in advance and at consistent times to give everyone a fair opportunity attend.
Time zone differences can cause confusion within a remote team. Luckily, while the overall workflow has to be coordinated, the specific tasks for providing our services do not require simultaneous collaboration between workers in different time zones. And since we have remote editors around the world, we have no difficulty in handling these specific tasks in different time zones. As a result, time zone issues are less of a concern for us than for some companies. In addition, our customer service team is available seven days per week to help facilitate a smooth workflow, and the in-house team at headquarters is similarly available throughout the week to help remote workers resolve any issues that arise while editing.