WorkSource Specialist V - Lead

Title: WorkSource Specialist 5 - Lead - WorkSource Kitsap

Location:Kitsap County - Silverdale, WA

Salary

$57,252.00 - $76,968.00 Annually

Job Type

Full Time - Permanent

Remote Employment

Flexible/Hybrid

Job Number

2026-02708

Job Description:

This role is located in Silverdale, Washington and offers a hybrid schedule of 1 day a week of remote work. 

We have a great opportunity for a collaborative, service-driven lead WorkSource Specialist 5 at WorkSource Kitsap. Our ideal candidate is a respected, service-minded leader who embodies the Employment Security Department's mission by delivering superior employment services with kindness and professionalism. You are someone who naturally supports and empowers others-offering technical expertise, thoughtful guidance, and steady leadership to both staff and supervisors.

You thrive in a role where coaching and mentoring are central to your work. You bring a strong understanding of all WorkSource Services, and you know how to ensure these services are delivered with accuracy, efficiency, fairness, and accessibility. You take pride in helping staff grow their skills, strengthening team performance, and fostering a workplace where everyone feels supported and equipped to succeed.

You are motivated by accountability and continuous improvement. Assisting the supervisor in overseeing staffing schedules, programs, and performance measures comes naturally to you, and you excel at establishing clear goals, expectations, and indicators that align with the agency's mission, vision, and business objectives. You understand how to balance operational needs with compassionate service delivery.

About the Workforce Services Division:

Workforce Services Division (WSD) is made up of three Lines of Business: WorkSource, Central Operations System Support, and Washington Service Corps (WSC). WSD administers the Labor Exchange (LEX), Migrant Seasonal Farmworker (MSFW), Veterans Services, Trade Adjustment Assistance (TAA), and WorkFirst programs for job seekers and employers in Washington and provides job seekers with referrals to partners providing Workforce Innovation & Opportunity Act (WIOA) adult, youth, and dislocated worker training and support services.

As a WorkSource Specialist Lead, you will support the WorkSource Kitsap Supervisor in managing department contracts, programs, and service delivery to achieve or surpass performance targets, helping to set measurable goals, expectations, and initiatives aligned with the agency's mission, vision, and WorkSource system priorities. Provide comprehensive, customer-focused employment and training services, and maintain accurate records and documentation in compliance with agency and program requirements.

Some of what you will do:

• Develop and support high-performance, integrated work-team management approaches, consensus-based decision-making and continuous quality improvement practices. Plan, schedule, assign and direct work activities, guide, coach, and mentor staff. 
• Review and interpret state and federal rules and regulations; ensure all State and local policies and procedures are understood and followed; design and deliver related training and onboarding.
• Develop processes to monitor that customers receive appropriate, timely, and effective services; routinely conduct an internal audit of program records. 
• Track team performance outcomes based on expectations set by Supervisor; conduct audits/evaluations and provide ongoing feedback; initiate continuous quality improvement practices; Present performance information; identify best practices and/or strategies for improvements and training; recommend and initiate improvements. 
• Support the Supervisor to coordinate and manage staff workloads.
• Serve Customers; provide basic career services and make appropriate referrals; identify and evaluate barriers and explore solutions to assist in removing barriers.
• Conduct staff assisted job development, job matches and job follow-up; make job referrals; verify customer job search.
• Conduct job search workshops, supply topic specific information, related service, and resource information. 
• Facilitate job preparation activities to include job club services and workshops; provide labor market information. 

To request a detailed position description, click here.

Qualifying candidates will meet one of the following criteria options: 

Option 1

One year (1) as a WorkSource Specialist 4 or equivalent class within the Employment Security Department, or another state's Employment Security agency.

Option 2

A Bachelor's degree AND four (4) years of relevant experience in workforce development, social or human resource services, public relations, or public contact work, such as: unemployment insurance, social services, human resource services, education, public relations, benefits programs, insurance claims, law enforcement and banking OR a combination of education and/or relevant experience.

A Master's degree will substitute for one year of the required experience. 

Option 3

A combination of education and/or relevant experience totaling eight (8) years.

Required Core Competencies:

• Accountability - Accept personal responsibility for work and actions.
• Communication Effectiveness - Effectively convey ideas and information.
• Critical Thinking - Use purposeful and reflective judgment to process, analyze, interpret, explain, evaluate, illustrate, and compare information.
• Customer Service - Commit to providing value-added services to external and internal customers.
• Inclusiveness - Actively contribute to a work environment that embraces diversity and uses diverse perspectives to help achieve organizational goals.
• Interpersonal Abilities - The ability to relate to your co-workers, mitigate conflict, and inspire others to participate.

Required equity competencies:

• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.

Special Requirements/Conditions of Employment:

• Must be able to pass an Unemployment Insurance (UI) and Paid Family Medical and Leave (PFML) claim and fraud check.

Please submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy. Additionally, we ask that you not include photographs or external links within your documents. Any documents uploaded through this platform will be securely transmitted electronically to support application review.

Opportunity for All

We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.