Verification of Employment Specialist at Keller Williams Realty

Remote | Entry-level
Keller Williams Realty

Verification of Employment Specialist (Remote/Work From Home)


Keller Mortgage (an affiliate of Keller Williams Realty) is one the country’s fastest-growing mortgage companies in the country! We employ over 600 employees, and we are licensed to operate in 49 States (soon to be all 50). In 2019, per Scotsman Guide, we were the 47th largest Mortgage Lender in the United States, with a loan volume of over $2.9 billion. We also placed 40 of our loan officers onto Scotsman’s Guide list of Top Originators (based on volume) for 2019, which represents about 40% of our loan officers. In 2020, volumes are even higher, and we continue to grow! Our signature ZeroPlus loan program features Zero Lending Fees, and $1,000 towards Third Party costs.


  • Ordering, reviewing and verifying all written Verifications of Employment (VOE) to ensure they are completed accurately with all required information. If needed, request any/all additional information required
  • Ensure that VOEs are accurate, complete, and comply with both Company policies and all Underwriting requirements
  • Obtain all written VOEs within 48 hours of request; follow up as needed to obtain documents prior to deadline
  • Communicate clearly and effectively with loan agents and other third parties involved in the mortgage loan transaction
  • Answer client questions and direct them to the appropriate personnel within the origination and/or sales team
  • Deliver received documents to appropriate operations personnel according to standards and established practices
  • Prioritize and monitor daily workflow in order to ensure all loans are being worked in accordance with the company’s timeline expectations
  • Ensure any necessary and critical changes which require re-disclosure have been accurately notated and checked in the loan origination system for compliance purposes
  • Represent Keller Mortgage’s mission, vision and values with integrity and professionalism
  • Other duties as required


  • One or more years of work experience; preferred candidates will have two or more years of Mortgage experience, demonstrating a thorough knowledge of lending regulations and procedures, as well as a working knowledge of underwriting guidelines and loan documents
  • Preferred candidates will be able to demonstrate advanced product knowledge of FHA, VA, Conventional and other loan programs; as well as a working knowledge of Federal and State guidelines, rules and regulations such as RESPA, TILA, and HMDA
  • Preferred candidates will have an advanced ability to analyze complex tax returns accurately, and calculate income for all types of borrowers.
  • Experience using online software systems; preferred candidates will have experience with a paperless mortgage loan origination system (e.g. Encompass)
  • Proven experience prioritizing projects based upon business demands and multiple requests from various entities in a fast-paced, high-production, deadline driven environment
  • Proven experience adhering to deadlines and expected delivery dates
  • Demonstrated ability to communicate, both verbally and in writing, to fellow employees, customers and external vendors in a professional, articulate and respectful manner
  • Demonstrated ability to handle delicate situations with diplomacy and tact
  • Proven ability to multi-task, and stay organized in an independent environment
  • Possess a passion and desire to continuously improve their style and work productivity
  • Proven experience with a paperless Loan Origination System; preferred candidates will have experience with Encompass
  • HS Diploma or equivalent; preferred candidates will have a Bachelor’s degree in Business or a related field (Finance/Accounting)

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