Telephonic Care Coach 1 – Humana at Home

  • Work from Home


  • This position requires working 8AM-4:30PM Eastern time.
  • The Care Coach 1 employs a variety of strategies, approaches and techniques to manage a member’s health issues.
  • Identifies and resolves barriers that hinder effective care.
  • Ensures patient is progressing towards desired outcomes by continuously monitoring patient care through use of assessment, data, conversations with member, and active care planning.
  • Understands own work area professional concepts/standards, regulations, strategies and operating standards.
  • Makes decisions regarding own work approach/priorities, and follows direction.
  • Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation.

Required Qualifications

  • Bachelor’s degree
  • 2 or more years of related experience
  • Knowledge of Microsoft Office Word and Excel
  • Exceptional verbal/written communication and interpersonal skills
  • Ability to use a variety of electronic information applications/software programs

Preferred Qualifications

  • Master’s degree
  • Prior experience with Medicare & Medicaid recipients
  • Previous experience with electronic case note documentation and experienced with documenting in multiple computer applications/systems
  • Experience with health promotion, coaching and wellness
  • Knowledge of community health and social service agencies and additional community resources