Technical Support Specialist at InMotion Hosting

Remote | Entry-level | Full-time
InMotion Hosting

Technical Support Specialist (Remote Available)

Full Time

Customer Success

Entry Level

Your IT career starts here!

At InMotion Hosting, we’re here to give you more than just a job, we want you to start your career with us as a Technical Support Specialist! We’re invested in helping you grow, whether it’s through tuition and certification cost reimbursement, or our Walk-a-Day program where you can shadow a team member in another department you’re interested in.

As a Technical Support Specialist, your day will be spent working in the Linux terminal to help customers with their websites. You will be helping them with things like WordPress plugins, DNS records, cPanel accounts, and email configurations. First though, you’ll spend 5-6 weeks in paid training getting comfortable with our systems before joining your team on the floor.

Things to look forward to:

  • Profit-sharing twice a year based on performance and hire date
  • Medical, Dental, Vision, Disability, Life Insurance, and 401k plans
  • Summer and holiday company parties
  • Advancement opportunities after 90 days of employment
  • Professional development opportunities- financial support and time each week
  • Lunch provided weekly
  • Casual dress code
  • Collaborative and open environment
  • A free VPS hosting account

What we’re looking for:

  • Sincere desire to help customers
  • Hobby level or professional experience creating or hosting websites
  • Experience in a helpdesk or call center environment preferred
  • Familiarity with Linux
  • Working knowledge of cPanel and WordPress preferred
  • Troubleshooting skills and ability to explain technical concepts simply

Location:

  • Virginia Beach, VA
  • Denver, CO
  • Remote, USA

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