Software QA Manager at Carewell Family

Location: Remote, US
Benefits: Career Development, 401k Matching/Retirement Savings... 
| Full-time
Carewell Family

Software QA Manager

at Carewell

Remote

Are you a data-driven problem solver who is passionate about making a difference in the lives of others while contributing to a successful business? Join Carewell and be a part of a team that creates impactful solutions for caregivers and their unique challenges. We’re looking for hardworking individuals committed to raising the bar and striving for impact, scalability, and simplicity. Build your career with Carewell, a category-defining business dedicated to making caregiving easier.

Our recruiting team will never ask for personal financial or identity information during the application or interview process. Please report any suspicious activity to us directly: 800-696-2273.

The importance of hiring a Software QA Manager

We are seeking a highly motivated and experienced Software QA Manager to lead our quality assurance efforts at Carewell.com. The ideal candidate will be passionate about delivering high-quality software that enhances the lives of our users, their families, and caregivers. You will report to the CTO and play a critical role in ensuring our platform is reliable, user-friendly, and meets the highest standards of excellence.

What you’ll do:

  • Quality Strategy: Develop and implement a comprehensive QA strategy aligned with Carewell.com’s goals and industry best practices.
  • QA Foundations: Build foundational processes and practices that will enable you to eventually build, manage, and mentor a high-performing QA team.
  • Team Leadership: Foster a culture of collaboration, continuous improvement, and innovation across all engineering teams. Be the face and advocate for a best practices SDLC that produces reliable sustainable team practices.
  • Test Planning & Execution:
    • Design and execute test plans for functional, regression, integration, performance, and user acceptance testing.
    • Oversee the development and maintenance of automated test suites.
    • Ensure comprehensive test coverage across all Carewell.com products and features.
  • Documentation:
    • Establish and enforce clear, concise documentation standards for software development, test cases, bug reports, and QA processes.
    • Maintain up-to-date knowledge bases and documentation for internal and external use.
  • Requirements Management:
    • Manage the CI/CD workflow for creating and promoting software releases.
    • Collaborate with product managers, engineers, and other stakeholders to define clear requirements and acceptance criteria.
    • Ensure that QA processes are integrated into the entire software development lifecycle.
  • Code Quality & Release Management:
    • Advocate for and implement best practices for code quality and maintainability.
    • Establish rigorous release criteria and processes to minimize defects and ensure smooth deployments.
  • Project Management:
    • Collaborate with Product Management to help effectively manage both software and QA resources, timelines, and budgets for multiple projects.
    • Track and report on key QA metrics, identifying areas for improvement and providing actionable insights.
  • Collaboration:
    • Foster strong cross-functional partnerships with engineering, product management, customer support, and other teams to promote a shared commitment to quality.

What you’ll need:

  • Education: Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience).
  • Experience:
    • 5+ years of experience in software quality assurance, with at least 2 years in a managerial role.
    • Proven track record of building and leading successful QA teams.
    • Extensive experience with manual and automated testing methodologies and tools.
    • Strong understanding of software development lifecycles (SDLC) and Agile methodologies.
  • Skills:
    • Excellent communication, interpersonal, and leadership skills.
    • Strong analytical and problem-solving abilities.
    • Proficiency in project management and issue tracking tools (e.g., Jira, Trello).
    • Experience with test automation frameworks (e.g., Selenium, Cypress).

Bonus points…

  • Experience in healthcare or e-commerce industries.
  • Familiarity with accessibility and compliance standards (e.g., WCAG, HIPAA).

What we offer:

  • Competitive compensation
  • Health, Dental, and Vision insurance
  • Short-term Disability and Life Insurance (100% employer-sponsored)
  • Long-term Disability
  • Supplemental Life Insurance (employee-sponsored)
  • 401(k) Retirement Plan
  • 100% Remote
  • Generous paid time off and 6 paid holidays
  • Employee discount

About Carewell

Carewell is a category-defining business that is dedicated to providing the most trusted and reputable retail source for caregiving products. Our vast selection of expert-vetted products includes incontinence supplies, wound care, nutrition, mobility aids, and more, all available at the best prices with fast, reliable shipping. We are proud to have been recognized as one of the fastest-growing companies in the US, ranked on the Inc. 5000, and named one of the most customer-centric companies in the world by Forbes in 2022. At Carewell, we understand the importance of caregiving, and we strive to provide the highest quality products to help caregivers provide the best care possible for their loved ones.

As the number of older adults in the US grows, the need for caregiving solutions will only increase. By joining Carewell, you will have the opportunity to work in a space that is constantly evolving, with new challenges and opportunities for growth. We are committed to being architects of our own success, always striving to improve our teams, partnerships, and solutions to ensure impact, scalability, and simplicity. As a member of our team, you will have the opportunity to collaborate with like-minded individuals, using customer insights, data, research, and feedback to make decisions and create the most effective solutions. If you are ready to join a team of dedicated individuals who are committed to making a difference in the world, Carewell is the place for you.

Learn more about us in the Carewell Newsroom.

Carewell’s mission is centered around creating a better world for care. We believe having diverse and inclusive teams is an integral part of carrying out that mission. Our increasingly diverse world is faced with complex care challenges that can best be solved through a diverse and inclusive workforce, community of partners, and stakeholders. Carewell is committed to equal opportunity, and we welcome and encourage all walks of life to come learn, grow, collaborate, and create a better world for care with us.

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