Sr. Account Executive – Service Cloud, Retail/CPG

  • Illinois – Chicago
  • Mississippi – Remote
  • Florida – Tampa
  • Pittsburgh – Pennsylvania
  • Massachusetts – Burlington
  • US Remote

Full time

Job Category


Job Details

B2C Service Cloud AE Description:

As an Account Executive within the B2C Service Cloud team, you would be responsible for selling the world’s #1 platform application for Service, which is the fastest growing application solution at Salesforce. You will work in partnership with the existing account owners and will carry quota for the Service Cloud product sales. The Account Executive will formulate and execute a Service Cloud sales strategy within an assigned region, drive revenue growth by penetrating the current customer base, and developing new customers in the enterprise or commercial space. This role will work both inside of large existing accounts as well as prospect and hunt to build new relationships in a set of named accounts in the CPG vertical.

Your Impact:

You will work closely with current customers and prospective customers as a trusted advisor to deeply understand their unique company challenges and goals. You will consult with customers on the Salesforce Service Cloud to evangelize solutions that will help them reach their business goals and blaze new trails within their organizations. You will contribute to our business growth in a fast paced, collaborative and fun atmosphere, as a valued member of our Ohana.


  • Develop and execute successful Service & Support sales campaigns
  • Personally create new leads from prospecting efforts and assist others
  • To thoroughly qualify leads & sales opportunities
  • Leverage business from new & established relationships
  • Strategize, negotiate & close business
  • Exceed an annual sales quota

Required Skills/Experience:

  • Minimum 5 years of experience with selling technology solutions
  • Prospecting Skills
  • Consultative selling experience
  • Solution Selling Ability
  • 4+ years selling software/SaaS with outstanding quota attainment history and track record
  • Extensive background selling Customer Service or Call Center solutions

Desired Skills/Experience:

  • Objection Handling Skills
  • Discovery Skills
  • Planning and Closing Skills
  • 4 year┬ácollege degree
  • Consistent overachievement of goals
  • Good written, verbal, and presentation skills
  • Be creative with strong problem solving skills and the ability to succeed in a fast paced environment
  • CRM background
  • Discovery Skills
  • Objection Handling Skills
  • Planning and Closing Skills
  • Proven ability to work well as part of an extended sales team

Salesforce, the Customer Success Platform and world’s #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s World’s Most Innovative Company five years in a row and one of Fortune’s 100 Best Companies to Work For eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for family”) made up of our employees, customers, partners and communities, we are working to improve the state of the world.