IT Systems Specialist at Wikimedia Foundation

Remote | Full-time | International
Wikimedia Foundation

Title: IT Systems Specialist

Location: Remote

IT SYSTEMS SPECIALIST

Summary

Wikimedia Foundation is seeking an IT Systems Specialist to co-lead our efforts in developing, implementing and managing our enterprise systems. You will play a key role in the hands-on implementation, integration and automation of these systems, while maintaining optimization and efficacy of current systems. Your goal will be to optimize services and support by leveraging information from our systems & current state analysis, reporting and ticket trends. You will co-lead in the process improvements of key workflows (onboarding/offboarding, equipment deployment, etc.). This role will be cross-departmental working with FP&A (Financial, Planning & Analysis), CPI (Continuous Process Improvement), T&C (Talent & Culture), Legal and Security. Our ideal candidate will be excited to play an integral role during the Foundation’s most rapid growth period. This role will be a member of the Information Technology Services Team supporting staff based domestically and internationally. You will work within the ITS (IT Services) team building out, supporting and maintaining our internal IT systems.

You are responsible for:

  • Administration, management and optimization of our burgeoning ERP systems (Coupa, Zendesk)
  • Leading efforts in implementing, supporting and enhancing internal specialized systems and processes such as OnBoarding/OffBoarding workflows
  • Working closely with the Systems’ Administrator to effectively roll out new tools and updated operational processes
  • Performing research and implementing technical solutions for internal systems and ensuring compliance with Foundation objectives.
  • Implement reporting tools to provide health and relevance of internal systems work flows
  • Plan and perform change management and adoption of new workflows impacted by the enhancement of enterprise architecture
  • Engage with external vendors in order to scope and perform discovery of new tools and services
  • Cross-departmental collaborations to build effective and efficient workflows (Departments include: T&C (Talent & Culture), CPI (Continuous Process Improvement) & Security)
  • Maintaining documentation of our portfolio of systems and support services (including visual maps)
  • Providing Tier 3 technical assistance to Wikimedia Foundation staff domestically (US) and worldwide
  • Supporting Windows, Ubuntu Linux, and macOS operating systems

Skills and Experience:

  • Experience with a hybrid environment that is undergoing rapid growth, evolving our current infrastructure to an Enterprise environment to support Business Operations worldwide
  • Ability to perform and improve support workflows from beginning to end, ensuring proper report out is adhered to with a bias towards designing systems automation.
  • Experience with the administration, integration and automation of the following tools and technologies: GSuite, JAMF, LDAP, Oomnitza, Zendesk, SSO, DaaS, SaaS
  • Power-User understanding macOS,Ubuntu Linux, and Windows operating systems.
  • Understanding and experience with the needs of an internationally distributed workforce
  • Experience with reporting analysis & documentation, including interpreting written information to draw connections and making recommendations
  • Ability to communicate technical concepts clearly and effectively, both written and orally with non-technical partners
  • Experience with vendor management and contract services
  • Service-oriented approach: able to anticipate, understand and meet the needs of professionals.
  • Be comfortable in a highly collaborative, communicative and consensus-oriented environment and proven ability to work well on a team, take instruction, and learn from mistakes.
  • Familiarity and desire to work with languages to enable automation (e.g., Python, APIs)

Additionally, we’d love it if you have:

  • Familiarity with remote first IT operations
  • Familiarity with end-user security best practices
  • Experience with network troubleshooting (TCP\IP, DHCP, DNS, VLANs, 802.1x)
  • Familiarity with VPN support, troubleshooting and configuration
  • Familiarity with A/V support and troubleshooting experience (Zoom, Google Meet, Qsys)
  • Awareness of sustainability practices
  • Familiarity with Wikitext (wiki markup) language.
  • Understanding of the free culture, free software, or online rights movements.

The Wikimedia Foundation is…

…the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off – vacation, sick and volunteer days, plus 22 paid holidays – including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments – long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Paid travel to Wikimedia Foundation events all around the world!
  • Equipment including a laptop, monitor, plus a one-time stipend to cover any additional needs to make sure you have the best work experience
  • Great colleagues – diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.

More information

Wikimedia Foundation
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