Head of Remote at Hopin

Remote | International
Hopin

Head of Remote

  • EMEA OR AMER

The Role

  • We are looking for a solution-oriented, empathetic and effective communicator and operator who is obsessed with improving employee engagement and culture.
  • As this is a new role, we’re looking for a self-starter who has ample ideas and is looking to trailblaze — to help us further define and build an excellent remote culture.
  • This person will report to our Chief of Staff and work closely with our Internal Communications Manager and People Operations Team to make sure everyone feels like a happy, healthy, contributing member of the Hopin team — regardless of each employee’s location around the globe.
  • This person will be super organized and enjoy improving processes and overall effectiveness of our entirely remote workforce.

Responsibilities

Communication, culture and engagement

  • Develop and drive remote initiatives across the organization, partnering with cross functional leads to ensure buy-in and successful delivery
  • Partner with our Internal Communications and Head of People to build a cohesive internal communications strategy; this includes overseeing the implementation of content and managing channels across the company
  • Collaborate with our Marketing and Recruiting team to ensure our remote culture and best practices are showcased externally where appropriate
  • Serve as a writer and advocate for all internal documentation and content; train others in onboarding and throughout the employee lifecycle on documentation best practices
  • Manage change and internal policies to support day to day remote business needs
  • Be the employee experience advocate representing and protecting the viewpoint of our remote workforce through all strategies and decision-making

Tools & Processes

  • Evaluate, propose and implement tools that enable us to be better connected as a remote team, and help with asynchronous work. Identify an intranet solution and project managing a transition to ensure a robust documentation strategy
  • Identify remote working best practices & communication etiquette
  • Partner with IT and People ops to ensure each teammate has a healthy, ergonomic workspace, access to tools needed (virtual and physical)

Who you are:

  • Highly analytical and inquisitive in nature, with an ability to roll up sleeves and find data as needed to support proposals and decisions to improve our remote performance and collaboration
  • Very organized with strong problem solving and project management skills
  • Able to manage multiple priorities, set and achieve challenging goals; work under the pressure of deadlines in a fast-paced environment
  • Empathetic, with excellent verbal and written communication skills including a high degree of professionalism

Qualifications:

  • 4+ years experience in internal communications, marketing, HR, or operations in a fast paced environment
  • Experience with content management and documentation strategy
  • Experience setting up data-driven initiatives to drive decision making
  • Excellent strategic thinking and ability to lead through influence
  • Great listening, and strong ability to build trusting working relationships quickly
  • Ability to work independently and thrive in a fast-paced environment
  • Startup & entrepreneurial experience is a plus
  • Experience in a geographically dispersed organization and experience working with culturally diverse individuals

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