Executive Assistant at Profit Factory

Remote | Full-time
Profit Factory

Executive Assistant (30-40hr wk)

Do you love a customer-facing position at a marketing firm?

Please Note: This job is being posted on behalf of HLPro Tools (https://www.hlprotools.com/) by Profit Factory (https://www.profitfactory.com/). Profit Factory is a company that works with entrepreneurs to match them to assistants.

Most software companies struggle with retention and customer satisfaction because their bootstrapped budgets forced them to cut corners with properly supporting customers.HLPro Tools is a marketing agency that provides unlimited customer support 24/7 with a North American-based team solving issues in under 4 hours so SaaS owners can grow and scale with confidence.

We’re seeking a tech-savvy, diligent, and self-directed Executive Assistant to support our CEO, Matt Deseno. You must have strong organizational skills and be exceptionally detail-oriented and highly proactive, with the ability to own your role, solve problems, and take direction well.

This is a customer-facing position and you must be confident and comfortable in front of the camera. You will be assisting Matt and his team with demo calls, managing his email inbox, interacting with high ticket clients, and a variety of other administrative and customer service tasks.

Technical skills you’ll need to know or come ready to learn:

  • Google Suite
  • Project Management Tools
  • CRM
  • Zoom

Position Details

  • This is a W2 position with a creative & comprehensive benefits package.
  • This is a full-time position 30-40 hrs a week.
  • You must have at least two years of administrative assistant experience and two years of customer service experience.
  • Flexible hours between 8:00 am – 5:00 pm PST. Must be available at 8 am PST on Tuesday and Fridays for team meetings.
  • The pay rate for this position is $25/hr.
  • We’re looking for someone to become a long-term (3+ years) team member.

How to Apply:

Email: jobs@profitfactory.com (Please do not contact Matt Deseno or HLPro Tools directly. Doing so will disqualify you for the position.)

In the subject line, please write, “Hi, I’m (your full name) from (insert your city & state). I’m interested in The HLPro Tools executive assistant position.”

In the body of the message, please write me a 15 sentence email including:

  • Two sentence opening salutation that says: “Hi there. I’m (your name) from (city, state).”
  • Paragraph #1: Reason(s) why you think this job is a great fit for you, including your experience as an administrative assistant (including the number of years) and the type of task you handled for your boss. (black font, Verdana, 3 sentences)
  • Paragraph #2: Tell us about your experience and level of confidence with customer service and customer-facing positions. (red font, Verdana, 3 sentences)
  • Paragraph #3: Your level of proficiency (beginner, immediate, proficient) with Google Suite, any CRM tool you have experience with, any Project Management tool you have experience with, and Zoom; please mention in what capacity you used these tools/type of tasks you handled. (blue font, Verdana, 3 sentences)
  • Paragraph #4: If you are/are not currently working (if you are, please let us know if you are planning to leave your position for this one), your availability in Pacific Time Zone hours, and where you see yourself in three years. (black font, Verdana, 3 sentences)

One sentence closing providing the following:

  • a closing salutation including your name, email address, and phone number

Be sure to attach a resume. Thanks!

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