Documentation Manager at Chargebee

Location: Remote, Work from Anywhere
| Full-time | International
Chargebee

Documentation Manager

Remote | Full Time

As a Manager, you will bring communication skills and technical understanding to the table. You will lead a team, collaborate with external teams, own the customer feedback loop and publish content online.

Job Summary –

  • 10+ years of technical writing experience for software, SaaS, or B2B products.
  • 3+ years of experience leading a team of technical writers and managing people
  • Has an eye for detail and brilliant editorial skills to ensure error-free content deliveries
  • Sounds knowledge of content systems, GIT, API Documentation and videos
  • An expert at juggling different projects and prioritizing highest impact initiatives
  • Fast-thinker, good at executing projects, coaches and mentors fellow team members
  • Demonstrate empathy to customer pain points & have a deep understanding of different customer use cases
  • A collaborator of collaborators – Works closely with other teams to deliver Wow projects.
  • A global bent of mind towards documentation and has a vision of scaling documentation.
  • A collaborative, patient and people’s person – You enjoy being a manager but are calm, open-minded and data driven
  • Documentation experience imbedded in the product

Experience Requirements –

  • Strong technical background with a degree in Computer Science or related experience
  • Content Strategy, Information Architecture, and UX design & Writing are your favourite subjects.
  • Deeply understand and follow Agile, Kanban and Software development practices.
  • Experienced in setting team goals, OKRs and metrics to measure team success.
  • Adept with team collaboration and release tracking tools (Jira and Confluence, G Suite tools)
  • Experience with topic-based writing (AsciiDoc, DITA or XML authoring)
  • A hands-on manager who constantly looks at technology, business requirements and challenges customers face

Must-Have – Vision for enhancing documentation, core and proven experience on technical documentation, editorial skills, attention to detail

Good to have – Knowledge of API and SDK documentation, Scrum + Project Management knowledge

Chargebee might be the opportunity you’re looking for

  • If you’re interested in how subscription businesses can get more efficient.
  • If you’re hungry to give and receive feedback, fully understanding that challenging perspectives are the only way that you can grow.
  • If you can bring empathy to problem solving.

If this sounds interesting but you’re not sure you’ll tick all the boxes, apply anyway! There’s tons of room to grow at Chargebee.

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