Director, Engagement at GoFundMe

Title: Director, Engagement

Location: Remote

Job Description:

Want to help us, help others? Were hiring!

GoFundMe is a global community of over 150 million people who come together every day with the common purpose of helping one another. Our mission is to help people help each other through our best in class technology. In 2022, GoFundMe joined together with Classy, a leading nonprofit fundraising software company that enables nonprofits to connect supporters with the causes they care about. Together, we have empowered people and organizations to raise more than $30 billion since 2010. Our vision is to become the most helpful place in the world.

Are you passionate about building meaningful relationships, curating collaborations for impact, and enabling help at scale? GoFundMe is looking for a Director of Engagement to champion the platform and foster lifetime relationships. The Director of Engagement will develop and nurture relationships with key stakeholders, manage strategic partnerships, and lead integrated fundraising amplification efforts. This role is in service of the business goals and more specifically the Global Go To Markets team mission to ensure that people know us; trust us; choose us. If you thrive in dynamic environments, excel in public affairs, and have a knack for bringing people together, this role offers the perfect opportunity to make a difference.

The Job

• Relationship Building and Management: Develop and care for relationships with key external stakeholders including government officials, policymakers and other regulatory bodies, nonprofit organizations, brands and businesses, community leaders, and influencers to champion and foster trust in the platform, inspire and facilitate use of the platform, and broaden our reach for amplification efforts. Implement processes and systems to organize relationships across the team, and nurture those relationships regularly.
• Strategic Stakeholder Engagement: Develop, confirm, and manage programs, collaborations and partnerships that advance business goals and priorities. Implement strategies to inspire and maintain trust in the brand and platform among priority audiences. Address and support (potential) public perception and sentiment crises with timely, transparent, and proactive communications to stakeholders.
• Fundraiser Amplification: Identify opportunities to start and promote fundraisers that align with GoFundMes mission of helping people help each other. Collaborate with internal teams and engage external partners and stakeholders to amplify the reach and impact of fundraisers on the platform, including social impact priorities of the business. Respond to global events and crises in real-time. Manage the team to provide additional support to high-impact fundraisers, ensuring they reach their goals.
• Public Affairs: Represent &/or support others participation at events, conferences, and other forums to build relationships, foster awareness and trust in the platform and our team, and advance our programmatic and business goals. Craft and/or deliver compelling messages that resonate with diverse audiences, reinforcing GoFundMes role as a leader in fundraising.
• Policy Development and Advocacy: Monitor regulatory developments, manage internal discussions, recommendations and decision-making processes, and lead efforts to educate and engage policymakers and other related stakeholders Develop and implement advocacy strategies to advance our government relationships and policy objectives; this may include coordination of other teams and C-suite engagement.
• Thought Leadership: Stay abreast of industry trends, emerging issues, and best practices related to crowdfunding, online fundraising, and regulatory policy. Work closely with Data and Communications to understand the trends and insights from the platform; and when possible, leverage for relationship &/or partnership development. Contribute to thought leadership initiatives through research, publications, and participation in relevant forums.
• Cross-Functional Collaboration: Collaborate with internal teams including Legal, Product, Trust & Safety, and Communications to integrate stakeholder, sentiment, and other political considerations into product development, fundraiser amplification, risk management processes, customer success, and communication strategies.

You

• Minimum of 7 years of experience in external affairs, advocacy, government relations, or related roles, preferably within the technology or financial services industry.
• Demonstrated success fundraising for causes, organizations, &/or individuals is required.
• Track record of working with state legislative bodies &/or leaders, or national political institutions, &/or public interest organizations is strongly preferred.
• Previous experience with crisis response is strongly preferred.
• Relationship Building: Proven ability to cultivate and maintain relationships with diverse stakeholders including federal, state and local government officials, advocacy groups, and industry associations.
• Strategic Thinking: Ability to develop and execute strategic advocacy plans to influence policy and/or partnership outcomes and support business objectives.
• Communication Skills: Excellent written and verbal communication skills with the ability to articulate complex policy issues clearly and persuasively to both internal and external audiences.
• Collaborative Approach: Strong interpersonal skills with the ability to collaborate effectively across functional teams and influence decision-making processes.

Why youll love it here…

• Market competitive pay
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee only plans and 85% for employee + dependent plans) and employer HSA contributions.
• 401(k) retirement plan with company matching
• Hybrid workplace with fully remote flexibility for many roles
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses
• A variety of mental and wellness programs to support employees
• Generous paid parental leave and family planning stipend
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday
• Learning & development and recognition programs
• Gives Back Program where employees can nominate a fundraiser every week for a donation from the company
• Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups
• Your work has a real purpose and will help change lives on a global scale.
• Youll be a part of a fun, supportive team that works hard and celebrates accomplishments together.
• We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

The total annual salary for this full-time position is $182,000 – $246,000 + bonus + equity + benefits. As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range based on your location during the hiring process.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required.

Learn more about GoFundMe:

Were proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.orgs activities and impact in their FY 23 annual report.

Our annual Year in Help report reflects our communitys impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom.