Customer Service Representative at Wolf & Badger

Remote | International
Wolf & Badger

Customer Service Representative

  • REMOTE
  • Customer Service
  • New York, New York, United States

Description

Wolf & Badger is a unique and award-winning multi-channel retail platform. We are currently looking for a personable and self-motivated individual to join our fast growing company. This is a 100% remote position and open to English speaking candidates from the USA or elsewhere.

Main duties include…

  • Managing customer care through help desk software (Groove)
  • Processing orders, returns and exchanges via email and telephone
  • Providing styling advice to customers
  • Engaging in ‘live chat’ to help advise customers via the website
  • Ensuring quality control of products and packaging
  • Keeping customers informed of the status of their order
  • Supporting the wider e-commerce team in various duties

Requirements

The successful candidate will have…

  • Prior experience with an online retailer or in a customer service role
  • Excellent verbal and written communication skills
  • A friendly and ‘can do’ attitude with customer-centric mindset
  • Strong organizational skills with sharp attention to detail
  • A background or desire to work in fashion

Benefits

  • Competitive starting salary, dependent on experience
  • Plenty of opportunity to progress within a rapidly growing company
  • Remote working,but with desk space available at our offices in SoHo, NYC (or London).
  • Generous holiday allowance
  • Paid pet-ernity and heartbreak leave
  • Discounts at Wolf & Badger
  • Excellent career opportunities in a rapidly growing international business

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