Customer Service Representative at Sutherland

Remote | Full-time
Sutherland

Title: Remote Customer Service Representative

Location: USA Work at Home

Job Description:

We are hiring Customer Service Representatives to deliver exceptional service and solutions to customers through inbound calls and chat in a high-energy work from home environment.

You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you.

This is the job for you if:

  • You excel at handling customer inquiries of varying types (i.e. service requests, billing questions, energy conservation advice, etc.)
  • You are an active listener and can leverage probing question skills to provide resolutions
  • You have a strong attention to detail
  • You bring an enthusiastic personality

What we offer:

  • Competitive hourly rate – opportunities start at $14 per hour but can vary by role
  • Hours of Operation: Mon-Fri, Monday through Friday 8:00AM to 9:00PM and Saturday 8:00AM to 4:30PM. Candidates must be available for a 40 hours work schedule within the hours of operation.
  • +$1 shift premium if interested in working overnight shifts
  • +$1 premium for Spanish bilingual
  • Medical, dental and vision benefits
  • Paid training & PTO
  • Advancement opportunities – 80% of our frontline leaders have been promoted from within
  • Additional pay incentives as well as monthly rewards & recognition programs
  • Employee Discounts
  • EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland

Qualifications:

  • Excellent verbal and written communication skills and are a strong multitasker
  • Bilingual in Spanish a plus
  • Full-time availability
  • Driven by solving problems and meeting goals
  • Familiar with Microsoft Office tools
  • Experience in customer service and sales
  • High school diploma or equivalent

Requirements to work from home:

  • Excellent Internet connectivity:
    • Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
    • Wireless and/or satellite Internet Service Providers are not compatible with our systems.
  • Productive work environment:
    • In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates.
    • A quiet and distraction-free, secure place to work.
  • A computer with:
    • 1.6 Ghz Dual Core processor (the faster the processing environment, the better)
    • 4 GB RAM
    • 10 GB available hard drive space
    • One or more available USB ports (2.0 or greater)
    • Sound/audio support
    • Windows 10
    • 2 – 20 inch monitors
    • Wired Keyboard
    • Wired Mouse
  • A headset to use for training and meetings that is/has:
    • USB
    • Dual ear
    • Noise-cancelling microphone
  • A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.

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