Customer Service – Email and Phone at Omni Interactions

Remote | Entry-level | Freelance
Omni Interactions

Work from Home Customer Service – Email & Phone

  • Job Locations US-Work From Home
  • Category Customer Service/Support

Overview

Take control of your work! Work-from-home Customer Service around your life.

Are you considering leaving the 9 to 5? Have you ever wanted to join the gig economy and set your own hours while working from home? We’re looking for customer service-minded gig-workers!

As a gig worker with Omni, you are self-employed.

What makes us different?

It’s simple: We pay for available time! No more wasting time hoping you get a call, at Omni you can ACTUALLY make $14-$16/hour or more!

We have immediate openings! Get your application completed today, & we can get you in to class as soon as next week (sometimes within a couple of days)!

GBA Responsibilities

You will:

  • Work from home, or any quiet place with a closed door
  • Take control of your work life, by choosing when and how often you want to work
  • Respond to emails or answer calls from customers

What You’ll Do

  • Answer inbound customer service calls or respond to emails from customers
  • Quickly help customers with good solutions
  • Solve problems in a creative way
  • Document details of calls and customer interactions in the appropriate systems
  • Type and talk at the same time
  • Navigate multiple systems, programs, and screens at the same time

Who You Are

  • Great communication skills (verbal and written)
  • Can type 30 WPM or more
  • Solid computer skills, including typing and navigation
  • Comfortable empathizing and remaining patient with difficult callers

Earning Potential

Projects will have varying pay, but all our projects pay for time spent talking on the phone and assisting callers (unlike other gig companies – we pay you for available time!) You may also receive performance-based pay or other incentives. Earn anywhere from $13-$16 an hour or more!

As a self-employed 1099 Independent Contractor providing work-from-home customer support services, you are responsible for your own tax obligations. Actual earnings may vary depending on campaign, call type, call volume, and other factors. Independent Contractors are responsible for expenses and control their own income.

Requirements

Tech Requirements / What You’ll Need

  • PC or MAC with minimum of 1.6 GHz Processor/4 GB Ram/40 GB Free Space – note: not all campaigns support MAC devices
  • Internet:
    • Hard-wired ethernet connection (no wireless connection)
    • 10 Mbps or higher download
    • 5 Mbps or higher upload
  • Working, noise-canceling USB headset
  • Working webcam
  • Up to date Google Chrome browser
  • No Chromebooks, tablets or mobile devices can be used
  • Some campaigns require dual monitors

What’s Next

If you want the flexibility and freedom to choose when you work, submit your name and complete our application process today – once our team has reviewed your info, our team will reach out with next steps!

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