Customer Operations Associate at HopSkipDrive

Title: Customer Operations Associate

Location: Remote

Job Description:

Your role:

As a Customer Operations Associate, you will be owning the internal side of our customer journey including maintaining data and processes across systems. You will own and oversee pricing and advocate for product improvements that help ease our teams workload. And you will serve as the go to resource for customer documentation and collaboration.

What you will do:

• Admin & CRM Management: Manage and maintain our customer information across different platforms, ensuring congruence, data accuracy and completeness.
• Pricing Ownership: Oversee creation and auditing of customer pricing.
• Customer Process Optimization: Work with the revenue leaders to identify bottlenecks and areas for improvement in the customer process. Propose and implement solutions to enhance efficiency.
• Internal Support & Collaboration: Provide day-to-day support to and work closely with cross-functional teams, including sales, marketing, finance, and customer success.
• Process Documentation: Create and maintain standard operating procedures (SOPs) for customer-related processes and ensure their adherence.
• Data Audits: Conduct regular audits to ensure data accuracy, uncover reporting issues and escalate to the appropriate teams.
• Product Advocate: Speak up on priorities to improve our internal admin that allow for easier and more efficient housekeeping practices.
• This role will be fully remote within a state we are an employer in AZ, CA, CO, DC, FL, IL, KS, MD, WI, OK, UT, TN, NC, SC, NV, NM, NJ, NY, OR, TX, VA, WA, MO, MI

What you bring

• 2+ years of operational experience partnering with customer success / support teams.
• Technical proficiency in Tableau, Excel, and Google Sheets
• An entrepreneurial attitude with an execution-focused, get-things done mindset
• A prowess for data organization and pattern recognition
• A proactive approach and outlook that is always finding ways to make things more efficient.
• An ownership mentality of taking responsibility for deficiencies you find and surfacing them to the appropriate department
• Strong interpersonal skills and a great sense of humor for internal communication
• An affinity for dope workday music.

What you will get

We want you to be an owner in our company and share in executing our vision, so every full-time employee has equity. In addition, we offer flexible vacation, medical, dental, vision and life insurance, 401(k), FSA, and an opportunity to work for a uniquely positioned, VC-backed company in a hugely attractive space with significant upside potential. HopSkipDrive is committed to fair and equitable compensation practices. The salary range for this role in Los Angeles, CA is $27.00 to $30.00 hour. This position is remote and, as such, compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by several factors such as a candidates relevant work experience, skill set, certifications, and specific work location. The total compensation package for this role also includes equity stock options.