Claims Vendor Account Manager at Markel


Claims Vendor Account Manager

  • Remote USA

Company Information:

What we look for

  • Our exceptional and motivated employees are our greatest strength.
  • Our employees provide the highest level of customer service and help maintain our position as a leader in the global marketplace.

Markel Style

  • The Markel Style is what makes us stand out from our competitors. It’s our core value which should underpin how we do business, while influencing our behavior and performance.
  • We are looking for people who have potential and share our passion to live the Markel Style, which is described in more detail below.

Job Summary:

  • The Vendor Account Manager is responsible for managing vendor engagement, performance management, and serves as the primary liaison for claims vendor services.
  • The associate will collaborate with claims business leaders and other stakeholders, to identify vendor partners that meet our qualitative requirements while supporting expense management.
  • The ideal candidate must be a strategic thinker with strong communication & presentation skills and can effectively analyze metrics and identify trends to support productive vendor partnerships.

Job Responsibilities

  • Responsible for administering pipeline for potential vendors, negotiating rates, and leading the onboarding process
  • Leads the stewardship and vendor renewal process, coordinates claim reviews, and ensures vendor adherence to our requirements and guidelines
  • Gather data and run reports necessary to analyze Key Performance Indicators (KPIs), measure and evaluate vendor performance
  • Execute internal/external customer training on CVMO systems and standard operating procedures
  • Primary point of contact for claim vendor service needs
  • Collaborate with Vendor Relations team to create and deploy vendor communications
  • Cultivate and maintain relationships with internal customers to understand business needs
  • Prepare and deliver vendor performance success to key partners, senior leaders, and associates
  • Maintain and update non-legal vendor database
  • Assist with departmental and organizational projects


  • Bachelor Degree required


  • Claims designations and/or certifications preferred

Work Experience

  • 3-5 years of vendor and/or claims account management experience. Associate level claims or insurance knowledge.

Skill Sets

  • Proven ability to resolve issues with multiple stakeholders and maintain continuity of effective relationship management
  • Excellent presentation and written communication skills
  • Intermediate skill level with Microsoft Excel, Word, PowerPoint and SharePoint
  • Detail oriented with strong analytical and problem-solving skills
  • Operate with minimal supervision and comfortable working on a virtual team
  • Strong organizational and time management skills
  • Thinks innovatively about customer service and providing efficient solutions

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