Administrative Assistant, Data Entry at Internova Travel Group

Location: Remote, US
| Full-time
Internova Travel Group

Title: Administrative Assistant, Data Entry

Location: Seattle, WA preferred but open to remote candidates (Hours 8:30am-5pm Pacific time)

***This position can work from home in most states, however, this position cannot be completed in the state of Colorado.***

Answer and route all incoming phone calls. Process incoming vendor invoices and notifications to appropriate recipients. Enter client bookings into AgentMate.

Responsibilities

Reception:

  • Answer and route all incoming calls in a timely, efficient, pleasant, and professional manner.
  • Verify caller details against AgentMate for proper call handling.

Vendor Invoices and Notifications:

  • Forward incoming client invoices, waitlist and upgrade notifications, air details, visa and health notifications, final payment notices, group updates and other vendor communications to agents and operational staff as appropriate.
  • Forward itinerary change information and promotional messages to sales, operations, and marketing staff.

Booking Data Entry:

  • Enter new client bookings in AgentMate quickly and accurately.
  • Communicate reservation ID and any follow-up instructions to agent and other operations staff as appropriate.

Other Operational Areas:

  • Pull leads into AgentMate from Retrieve Lead Request and audit prospect or client information for accuracy and correct marketing engagement.
  • Prepare, label, and send hosted group voyage gifts and information.
  • Prepare, label, and send marketing materials for large mailings.
  • Assist with mailing client documents as volume demands.
  • Special projects as assigned.

Qualifications

  • High School Diploma or equivalent.
  • Two years administrative/clerical experience. Previous experience in the travel industry preferred.
  • Demonstrated computer aptitude/proficiency in Microsoft Office Professional Applications.
  • Detail oriented with excellent customer service skills.
  • Excellent communication, problem solving and organizational skills.

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