T1D Support Guide

Title: T1D Support Guide

Location: Remote

Department: Mentoring

Job Description:

Description

We are seeking a dedicated and compassionate Type 1 Diabetes (T1D) Support Guide to join our healthcare team. As a T1D Support Guide, you will play a crucial role in supporting our participants diagnosed with T1D. Your primary responsibilities will be to support comprehensive care coordination and patient education through our virtual program to promote optimal health outcomes for our participants. You will also provide peer support mentoring and serve as a trusted point of contact for our participants. 

Our T1D Support Guides, or Guides, are intimately familiar with T1D and understands the daily challenges of managing it. As a remote organization, care is provided to participants via phone, SMS, email and video. Our hours of operation are 8:00am - 8:00pm EST, Monday-Fridays. This is a full-time position, 40 hours per week. This role requires a consistent Wednesday & Thursday schedule of 11am-8pm EST. Monday, Tuesday & Friday, exact hours are flexible and can be determined upon hire, with 9 hours per day, including a 1 hour lunch break. To meet our patient’s needs, the schedule will need to be consistent once set. A private, quiet, home office space is required for patient appointments.  

This role is open to candidate residing anywhere within the Unites States who are legally authorized to work in the U.S. on a full time basis, now and in the future, without employer sponsorship. 

Requirements

• High level knowledge and understanding of living with Type 1 Diabetes, either personally or with a close family member required.
• Minimum of 2 years experience in healthcare required, with 6 months+ supporting individuals living with T1D preferred.
• Experience in telehealth or remote work required.
• High school diploma or equivalent required.
• Must be fluent in English, both verbal and written.
• Proficiency in using electronic health records (EHR) and other healthcare software systems required.
• Dual language, Spanish/English, preferred.
• Ability to work independently and as part of a collaborative team.
• Ability to read, synthesize and understand patient charts in preparation for visits.
• Proficient in interpersonal communication across with people from diverse backgrounds and experiences, with a strong ability to connect and understand others effectively.
• Ability to listen actively, communicate with empathy and gather information in a respectful manner. 
• Demonstrates curiosity, humility, and respect when working with people whose backgrounds, experiences, beliefs, or circumstances differ from your own. 
• Communicates calmly and compassionately with participants experiencing stress or crisis, providing reassurance, clear guidance, and emotional support.
• Uses sound judgment to recognize when patient needs require timely escalation or additional support, and follows established protocols to ensure safety and continuity of care.
• Ability to effectively communicate information to participants, medical professionals, clinic employees and other community organizations over the phone or virtually.
• Ability to communicate complex health information in clear, accessible, and understandable language and adapt communication to different levels of health literacy, technology comfort, and individual needs. 
• Takes initiative to proactively identify patterns, trends and opportunities for improvement.