Patient Experience Coordinator - Ambulatory

Title: Patient Experience Coordinator - Ambulatory

Status
Full-Time

Standard Hours per Week
40

Job Category
Administration

Regular, Temporary, Per Diem
Regular

Pay Range
$21.47-$33.55 Hourly

Office/Site Location
Boston

Remote Eligibility
Part Remote/Hybrid

Job Posting Description

At Boston Children’s Hospital, the quality of our care – and our inclusive hospital working environment – lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.

Position Summary/ Department Summary:

SPARK is an online autism research study and a growing community of autistic individuals, their families, and researchers on a mission to advance the understanding of autism. Learn more about SPARK HERE

The Patient (Participant) Experience Coordinator will be primarily responsible for responding to existing and potential participant inquiries to the SPARK Helpdesk.

Key Responsibilities:

• Demonstrate positive and effective customer service that support departmental and hospital operations.

• Interact and provide positive and effective customer service to participants and families.

• Handle sensitive participant information and maintain strict confidentiality.

• Respond to routine inquiries about protocol, policies, and procedures.

• Resolve complex issues.

• Prepare for and attend morning team huddles.

• Collaborate and communicate with referring providers and researchers to facilitate management of complex participant issues.

• Monitor clinic activity to ensure the best possible participant experience. Assist with resolving customer service and scheduling issues.

• Respond to participants’ needs and situations requiring escalated service response.

• Manage one or multiple researchers’ concerns and intervene when appropriate to assist.

Minimum Qualifications

Education:

• High School Diploma / GED

• Bachelor’s degree preferred.

Experience:

• Minimum 2 years of related healthcare experience required.

• Related computer application experience (i.e., Microsoft Application Suite, Adobe, Google Applications, etc.), and strong customer service experience required.

The posted pay range is Boston Children’s reasonable and good-faith expectation for this pay at the time of posting.

Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Boston Children’s Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.