Operations Manager

Title: NDIS Operations Manager

Location: Coburg VIC AU

HybridFull time

Coburg, Victoria, Australia

Type: Full-time

Workplace: Hybrid remote

Job Description:

Are you ready to join Australia’s newest service provider that puts both participants and staff first?

Be part of the Incluso Service journey, where we are aiming to become Australia’s leading service provider in accommodation, respite, and support services.

At Incluso Services we are focused on “Building the World that we Want” and as such, ensuring that people with a disability are well cared for and can access high quality community engagement services. Our mission is to help people with a disability and their families to be more independent and have greater choice and control over their quality of life.

The NDIS Operations Manger leads and supports the delivery of Community Access programs, ensuring services are person-centred, high-quality, and meet NDIS standards. They guide the team, foster strong relationships with participants and stakeholders, and help people achieve independence and meaningful community participation. 

Requirements

What you'll do:

• Lead the portfolio of NDIS Community Access and social participation support in line with participant goals and service agreements


• Ensure services are delivered in accordance with the NDIS Practice Standards, Code of Conduct, and organisational policies and procedures


• Maintain oversight of day-to-day service delivery, ensuring appropriate staffing, safe supports, and continuity of service


• Manage rostering and workforce allocation to ensure capacity, competence, and consistency of supports


• Conduct regular site visits to monitor practice quality, compliance, and participant experience, and implement follow-up actions


• Ensure effective risk management, incident reporting, complaints handling, and feedback processes are in place and consistently applied


• Maintain accurate, complete, and audit-ready participant documentation, records


• Monitor service performance and participant outcomes, using data, feedback, and audits to drive continuous improvement


• Lead, supervise, and develop a multidisciplinary workforce in line with NDIS workforce capability and supervision requirements


• Support staff performance, training, and competency development to meet practice and compliance expectations


• Build and maintain effective relationships with participants, families, community partners, and external providers


• Collaborate with internal teams to support integrated service delivery and quality assurance processes


• Contribute to resource planning, budget oversight, and funding management to support sustainable and compliant service delivery

 

 

What you'll bring:

• Certificate IV in Disability, Community Services, or a related field (required)


• Diploma or tertiary qualification in Disability, Community Services, Social Work, or a related discipline (preferred)


• Demonstrated experience managing NDIS-funded disability or community services, including Community Access or social participation supports


• Strong working knowledge of the NDIS framework, Quality and Safeguards Commission requirements, and psychosocial supports


• Proven leadership experience managing multidisciplinary teams in complex service delivery environments


• Experience with workforce coordination, rostering, and operational oversight in disability services


• Strong stakeholder engagement, communication, and relationship-building skills


• Understanding of Practice First principles, trauma-informed care, and person-centred approaches


• Highly developed organisational and problem-solving skills, with the ability to manage competing priorities and deadlines


• Strong attention to detail and commitment to high-quality documentation and compliance


• Awareness of disability and community sector trends, market dynamics, and service growth opportunities


• Adaptable, collaborative, and committed to continuous improvement and inclusive practice

 

Benefits

What we offer:

• We offer an Employee Assistance Program for support and because time out is so important.


• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.


• We offer flexible work arrangements, and hybrid working models.

 

If you're viewing this ad and don’t quite tick off the whole criteria list BUT and you’re keen to take on a new challenge and you think you’d be a great fit at Incluso Services, we encourage you to take that leap and hit the "Apply" button.

Apply today and help us in building an organisation that celebrates all, where inclusion is second nature, and where everyone is heard. 

When you join Incluso Services, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.