Human Services Specialist II

Human Services Specialist II-Medicaid Contract Manager

Location: Everett United States

Job Description:

Salary: $86,531.76 - $110,439.00 Annually

Job Type

Full-Time

Remote Employment

Flexible/Hybrid

Job Number

2026-00144

Department

Human Services

Division

Human Services Long Term Care and Aging

Description

Join Our Snohomish County Human Services Team!

Do you have interest in making a positive impact on the community. Do you have contracts or grants experience? Looking for a new career opportunity?

Snohomish County Human Services is hiring for one (1) Human Services Specialist II (HSSII) position to support Long-Term Care & Aging (LTCA) Unit's Medicaid contract management. Position will collaborate with program and contract staff who are committed to providing the best possible services for Snohomish County residents. The successful candidate will have strong leadership skills and the ability to work collaboratively and effectively with fellow team members, contracted providers, community partner agencies and stakeholders, division and department heads, and members of the public. This position will support contract management work within the LTCA Unit and provide technical assistance, training, and support to contracted service providers. Additional duties as assigned. This is a hybrid position, and the successful candidate will be required to work in the office as assigned and/or according to the business needs of the work unit.

Activities include:

• Perform day-to-day contract management, including contracting and contract monitoring, as well as complaint and/or issue resolution with contracted providers.
• Provide technical assistance and contract-compliance training to contracted provers.
• Implement as required or directed, various County, State, and Federal laws/rules/guidance pertaining to contract and program requirements.
• Coordinate and/or participate in various LTCA program activities, special projects, committees and workgroups, and strategic planning as business needs require.

About You:

You are a highly motivated and organized individual with:

• Strong attention to detail and an understanding of system-based process
• Excellent interpersonal and communication skills, including good listening skills
• Highly effective time-management and task prioritization skills
• Initiative, consistency and dependability
• Confidentiality awareness and trustworthiness
• Decision-making skills, including accepting responsibility for decision outcomes
• Creative-thinking and problem-solving skills
• Flexibility and graceful adaptability to change

To Be Considered:

Applicants must electronically submit an application through Snohomish County's NeoGov site by 11:59 p.m. on the closing date. A resume and cover letter are required, along with a copy of your driver's license. When your application is complete, verify the information and make sure there is nothing missing. Be sure to verify your education and/or experience comply with the minimum requirements section of this posting. 

About Human Services:

The Human Services Department's mission is to help all persons meet their basic needs and develop their potential by providing timely, effective human services and building community.

The Human Services Department includes 350+ diverse, friendly and dedicated employees who benefit from outstanding benefits and competitive wages. Employees are appreciated and have the opportunity to make a real difference in our community. Snohomish County is thriving and is a great place to live, work, play, and raise a family. We strive to not only provide a meaningful job, but a life-long career at Snohomish County.

Job Offers are contingent on successful completion of reference and background checks. Snohomish County will not sponsor or take over sponsorship of an employment visa for this opportunity. In compliance with federal law.

Snohomish County Human Services strives to be an equitable and trauma-informed department. Our department believes every interaction, procedure, and policy provides an opportunity to build a pathway toward a more resilient and restorative Snohomish County.

 

BASIC FUNCTION

To perform responsible professional work in the planning, development, coordination, implementation and evaluation of human services programs either through direct services or by sub contractual arrangements.

Job Duties

STATEMENT OF ESSENTIAL JOB DUTIES

• Coordinates assigned program planning and development activities of complex programs with supervisors, administrators, other department staff, other county departments, other government agencies, private service organizations, citizen groups, and other organizations as necessary.
• Develops and conducts needs assessments and prepares comprehensive program plans, goals, and objectives, program budgets and contract documents for human services programs as assigned.
• Coordinates the data collection and reporting requirements for, assigned programs, including the organization and computerization of such reports; prepares analysis of data.
• Develops and negotiates contracts and service agreements with program subcontractors; monitors contract compliance and reviews and evaluates subcontractor performance for quality assurance and prepares monitoring reports and corrective action plans.
• Participates in the development of programmatic budgets within areas of assigned responsibility; participates in negotiation and execution of contracts with federal, state and other funding sources; provides ongoing monitoring of internal program budget(s); makes recommendations for modifications as necessary.
• Provides a variety of information and technical assistance to program subcontractor and potential subcontractors as necessary.
• Researches and prepares applications to obtain funding for various projects, studies or programs as assigned.
• Provides staffing for advisory boards and committees; provides group facilitation for community groups and committees to accomplish program goals.
• Keeps informed of and provides interpretation of federal, state and local regulations and guidelines relating to assigned program areas.
• Provides community leadership and mobilization for assigned areas; provides community education and training including coordination of community events.
• Facilitates funding application processes, including request for proposals.
• Works in a cross disciplinary and interdepartmental manner to best meet the needs of the department's clientele.

STATEMENT OF OTHER JOB DUTIES

• Oversees activities of student interns and volunteers as assigned.
• Performs related duties as required.

WHEN ASSIGNED TO DIVISION OF HOUSING & COMMUNITY SERVICES

• Be familiar with affordable housing activities including preparing down-line capital contracts and be knowledgeable of mortgages, subordination agreements, title insurance and other real estate documents. May work with escrow agencies and attend property closings, record required security documents, evaluate and take necessary action to protect the county's interest in the event of property foreclosures or agency bankruptcy.
• Inspect multi-family housing units for health, safety and code violations, monitor projects to ensure that the intended use of the property has been maintained for the required term of the contracts, ensures compliance with fair housing, tenant income requirements, and other regulations, writes inspection reports and notifies property managers and agencies of violations with required work orders and perform follow-up monitoring activities.

Minimum Qualifications

A Bachelor's degree in business or public administration, one of the social sciences or other field directly related to human services; PLUS, two (2) years progressively responsible experience in human services program planning, grant preparation and management or in a closely related field; OR, any equivalent combination of training and/or experience that provides the required knowledge and abilities. Must pass job related tests.

SPECIAL REQUIREMENTS

A valid Washington State Driver's License, unrestricted except as to vision, is required prior to appointment.

Additional Information

KNOWLEDGE AND ABILITIES

Knowledge of:

• human services and governmental agencies, programs and resources
• grant writing methods, principles and applications
• application of relevant federal, state and local laws, codes, rules, regulations and guidelines to human services programming and operations
• research principles and methods; the use of computer technology
• programmatic best practices
• specific populations served by human services programs

Ability to:

• develop human services programs, plans for services and operation
• establish and maintain effective working relationships with public, co-workers, governmental officials, citizen groups and advisory boards
• develop and maintain complete and accurate records
• analyze problems and prepare alternative strategies for solution
• gather, analyze and evaluate program, statistical and financial data
• perform data management requirements and updates on personal computer
• provide training to community groups and agencies as required
• communicate effectively orally and in writing

SUPERVISION

This position receives direction from a programmatic supervisor, division administrator or the Director of Human Services, as assigned. The work is performed with limited supervision and is reviewed through meetings, reports and results obtained.

WORKING CONDITIONS

The work is performed in the usual office environment with trips to locations throughout the county to attend community meetings and coordinate program activities. The employee is required to work evenings, weekends and holidays as necessary.

The work may also involve site visits to client residences and as required, inspection of work performed at client homes including crawl spaces and attics.

Snohomish County is an Equal Employment Opportunity (EEO) employer.

Accommodations for individuals with disabilities are provided upon request.

EEO policy and ADA notice

Snohomish County offers a comprehensive benefits package to employees that receive a regular appointment who work at least 20 hours a week.

County Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Retirement
• Basic Group Term Life Insurance/ Accidental Death and Dismemberment (AD&D) Insurance
• Long Term Disability (LTD)
• Commuting Benefits
• Employee Assistance Program (EAP)
• Partners for Health Employee Wellness Program
• Leave & Holidays

Voluntary Benefits

• Deferred Compensation 457(b)
• Supplemental Group Term Life Insurance
• Additional Accidental Death and Dismemberment Insurance (AD&D)
• Flexible Spending Accounts (FSA)
• Supplemental Individual Insurance Policies

Healthcare Premiums

• Regular full-time employees: If you work 35 or more hours per week, you will pay these monthly premiums for medical insurance. The County pays the monthly premiums for vision, dental, and basic life insurance.
• Regular part-time employees: If you work between 20 and 34 hours per week, you will pay pro-rated monthly premiums for medical, dental, vision, and basic life insurance. The County's contribution toward the premium for an employee in a regular part-time appointment will be pro-rated in an amount equal to the F.T.E. percentage the employee is assigned.