Higher Education Services Analyst 1

Higher Education Services Analyst 1

Location: Adam Clayton Powell Jr. State Office Building, 163 W. 125th Street, New York, NY 10027
Work Arrangement: On-site initially; potential Hybrid (up to 50% remote work)
Employment Type: Full-time
Appointment Type: Permanent
Work Schedule: Monday–Friday, 8:30 a.m.–4:30 p.m.
Hours: 37.5 per week

Job Description

Duties and Responsibilities

Duties include but are not limited to:

1. Oversee grant, scholarship, and/or student loan forgiveness programs and serve as the lead HESC contact for all inquiries pertaining to these programs, providing technical guidance and assistance with program operations.

2. Draft well-crafted responses and respond to inquiries regarding awards and the program from constituents, partners, and interested parties.

3. Work collaboratively with partners, including HESC's digital team, call center, and Innovation and Transformation (I&T).

4. Work with awardees to obtain signed contracts and monitor the status of returned contracts.

5. Monitor and train subordinate clerical, lower-level professional, or paraprofessional staff.

6. Ensure that applicable laws, regulations, policies, and procedures are implemented accurately.

7. Serve as a resource for other professional and managerial staff in the development of regulations related to the program.

8. Conduct research to assist managers, executives, and other higher-level staff in the development of agency policy.

9. Analyze program status and formulate recommendations regarding reporting, tracking, program management, and issue resolution; coordinate resolution of findings and implementation of modifications.

10. Draft communications to awardees and colleges.

11. Work with the Grants and Scholarships team to ensure HESC databases contain relevant information to collect data from schools on participant enrollment and issue payments.

12. Make recommendations to management regarding operational improvements.

13. Perform other duties as assigned.

Minimum Qualifications

NY HELPS Program – Non-Competitive Appointment

For the duration of the NY HELPS Program, this title may be filled through a non-competitive appointment, meaning no examination is required. Candidates must meet the minimum qualifications for the position.

Agencies may initially recruit and hire employees through temporary appointments. Employees hired under NY HELPS who satisfactorily perform in the position may have their appointments changed to permanent non-competitive status, pending Civil Service Commission action.

At a future date, expected within one year of permanent appointment, employees hired under NY HELPS are expected to have their non-competitive employment status converted to competitive status without taking an examination. Employees will then receive the same rights and privileges as other competitive-class New York State employees.

While permanently employed in a NY HELPS title, employees may participate in promotion examinations for which they qualify.

Non-Competitive Minimum Qualifications:

Candidates must meet the open-competitive minimum qualifications:

- Six years of experience administering student financial aid, including awarding Title IV funds, grants, and scholarships; or interpreting and applying laws, rules, and regulations related to student financial aid programs.

Education Substitutions:

• Associate degree: May substitute for two years of specialized experience.

• Bachelor's degree: May substitute for four years of specialized experience.

• Master's degree: May substitute for five years of specialized experience.

• Juris Doctor (J.D.): May substitute for six years of specialized experience.

A related master's or higher degree or Juris Doctor may substitute for one year of specialized experience, as specified in the posting.

Competitive Minimum Qualifications:

• Reassignment: One year of permanent competitive or 55-b/c service as a Higher Education Services Analyst 1.

• Eligible List Appointment: Candidates reachable on the Civil Service eligible list may be considered.

• Section 70.1 Transfer: Candidates must have one year of permanent competitive or 55-b/c service in an eligible title at the specified salary grade.

Transfer information is available through the New York State Career Mobility Office.

55-b/c Appointment:

This position is eligible for 55-b/c designation. Candidates with current 55-b/c eligibility are encouraged to apply.

Required qualifications:

• Bachelor's degree.

• Two years of professional experience administering student financial aid, including awarding Title IV funds, New York State grants, and scholarships, or interpreting and applying laws, rules, and regulations related to student financial aid programs.

• At least 50% of job duties must involve working with students, parents, and/or postsecondary educational institutions to develop or deliver student financial aid.

Qualifying experience must be obtained in settings such as college financial aid offices, lending institutions, or student loan guarantee agencies responsible for administering student financial aid.

Important Application Requirement: Candidates must clearly explain in their resumes exactly how they meet the minimum qualifications. Failure to demonstrate eligibility may result in disqualification.

Schedule and Work Arrangement

• Monday through Friday.

• 8:30 a.m.–4:30 p.m.

• 37.5 hours per week.

• No alternative work schedule.

• No mandatory overtime.

• No travel required.

Telecommuting: The position initially requires full-time office attendance. A hybrid telecommuting arrangement of up to 50% remote work may be discussed with the hiring manager during the interview.

Compensation and Benefits

Salary: $69,964–$88,970 annually.

Additional Compensation:

- $4,150 Downstate salary adjustment.

New York State Benefits:

• Thirteen paid holidays annually, plus two floating holidays.

• Up to 13 days of paid vacation annually.

• Up to five days of paid personal leave annually.

• Up to 13 days of paid sick leave annually for PEF or CSEA employees.

• Up to three days of professional leave annually for professional development.

• Affordable health insurance options for employees and dependents.

• Family dental and vision benefits at no additional cost.

• New York State Employees' Retirement System (ERS) membership.

• New York State Deferred Compensation.

• Access to NY 529 and NY ABLE College Savings Programs.

• Public Service Loan Forgiveness (PSLF) eligibility.

The state estimates its benefits package is worth approximately 65% of salary.

Additional Comments

• New York State is an Equal Opportunity Employer.

• HESC requires documentation establishing authorization to accept permanent employment in the United States.

• HESC does not hire F-1 or H-1 visa holders or sponsor temporary work authorization visas or permanent residence for this position.

• Some positions may require additional credentials or a background check.

How to Apply

Employer: New York State Higher Education Services Corporation

Application Materials: Updated resume and cover letter.

Email: resumes@hesc.ny.gov

Mailing Address:

Higher Education Services Corporation
99 Washington Avenue
Albany, NY 12210

Telephone: (518) 474-7556
Fax: (518) 473-6685

Application Instructions: Submit an updated resume and cover letter to Human Resources by email. The filing deadline is not included in the supplied posting.