Collections Specialist

Title: Collections Specialist

Location: Greenwood Village, Colorado, United States

Job Description:

EverDriven is the nation’s leading provider of alternative student transportation, partnering with school districts to serve students who need it most—including those experiencing homelessness, living with disabilities, or outside traditional bus routes. Our tech-enabled, human-led model helps remove barriers to learning through safe, reliable transportation. 

Since 2006, we’ve helped organizations solve complex transportation challenges through strong partnerships, dependable service, and a people-first approach. Guided by integrity, ownership, and collaboration, we move with urgency, lead with data, and never settle. Our success is driven by people who bring curiosity, accountability, and a commitment to continuous growth. 

Position Summary: 

We are looking for a part-time, detail-oriented, relationship-driven Collections Specialist with experience in B2B or government-sector accounts receivable. In this role, you will manage outstanding balances owed by public school districts, working through government procurement processes, finance department contacts, and formal dispute resolution to recover past-due amounts. This is not a consumer collections role — it requires patience with long institutional payment cycles, strong written communication, and the ability to escalate professionally within a government structure.

Salary Range: $24.00/Hour

Location - Greenwood Village, CO.- Hybrid role - 4 days in the office and 1 day remote. 

Part-time: 15-20 hours/week

IMPORTANT: GOVERNMENT / EDUCATION SECTOR CONTEXT

NOTE: The FDCPA does not apply to this role. School districts are public government entities; this is commercial B2B collections, not consumer debt collection. Different rules, escalation paths, and relationship dynamics apply.

Key distinctions the specialist must understand:

• School districts operate on government fiscal years (July 1–June 30) and payments are subject to board approval and appropriations — slow cycles are process, not avoidance
• Colorado school districts are covered by the Colorado Governmental Immunity Act (CGIA) — legal threats must be grounded in contract, not tort
• Escalation goes through business office coordinators → CFO → superintendent — not a collections agency or credit bureau
• Standard consumer tactics (credit reporting threats, aggressive call frequency) are inappropriate and counterproductive in this context
• Contracts and purchase orders are the legal basis for all collections activity — documentation is critical

Responsibilities:

• Manage an assigned portfolio of outstanding invoices owed by public school districts
• Conduct professional outbound calls and written follow-ups with district business offices and finance departments
• Navigate government procurement processes to identify payment status, purchase order numbers, and approval bottlenecks
• Research and resolve invoice disputes, coding discrepancies, and missing documentation that delay payment
• Build and maintain working relationships with district contacts to facilitate timely resolution
• Track and document all collection activity, contact attempts, and payment commitments in the collections platform
• Escalate unresponsive or disputed accounts to management with full documentation for potential contract enforcement
• Provide weekly reporting on accounts worked, call volume, call duration, payment commitments, and aging status
• Meet weekly KPIs for call volume, recovery rate, and promise-to-pay conversion

Requirements:

• 2–4 years of B2B collections, accounts receivable, or government/education sector billing experience
• Experience working with government entities, municipalities, or school districts strongly preferred
• Understanding of government procurement processes, purchase orders, and fiscal year budgeting cycles
• Strong written communication skills — formal correspondence with district finance staff is a core part of the role
• Dispute resolution and account reconciliation skills
• Proficiency with collections or AR software and CRM tools
• Ability to work independently and manage a portfolio with minimal supervision
• Reliable high-speed internet and a quiet, professional home workspace
• No FDCPA certification required; commercial collections experience preferred over consumer collections background

Tools & Technology

• Call platform: Dialpad (provided) — all outbound calls routed through platform; logs call count and duration automatically per agent
• Collections / AR platform as assigned
• Email and formal written correspondence tools for district-level communication

#LI-Hybrid 

Equal Opportunity Employer 

EverDriven is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law. We are committed to maintaining a respectful, professional workplace where employees are evaluated and supported based on performance and potential.