British Sign Language Interpreter

Title: British Sign Language (BSL) Interpreter - Work from home

Location: Bristol, United Kingdom

Department: Client Operations

Job Description:

• Salary: £43.96 P/H £91,436 P/A
• Bonus: Bonus up to 10% PA
• Shifts: 40 hours per week – (part time hours can be considered)
• Operational hours: 8am - 8pm Monday to Sunday
• Qualifications required:
• Level 6 NVQ Certificate in British Sign Language
• Level 6 NVQ Diploma in Sign Language Interpreting

 

Role Overview

We are seeking qualified and professional British Sign Language (BSL) Translators/Interpreters to join a remote team supporting communication between deaf and hearing individuals. This is a work-from-home opportunity offering flexible hours and competitive pay.

Successful candidates will provide accurate and clear interpretation between spoken English and British Sign Language, helping ensure effective communication in a variety of settings. Interpreters will work remotely and may support scheduled or on-demand interpreting sessions.

 

Essential Duties and Responsibilities include the following:

• Provide effective Video Remote Interpreting
• Support and model the company's mission and values
• Provide excellent customer service while maintaining a respectful and professional attitude with customers and colleagues
• Always exhibit professional behaviour including punctuality and preparedness for shifts, respectful and collaborative interaction with colleagues and supervisors and timely and accurate record keeping
• Demonstrate the ability to adapt quickly to new and changing technologies
• Multitask between interpreting effectively and utilizing calls
• Participate in company sponsored training for Professional Development
• Exhibit the ability to meet performance expectations with minimal supervision
• Possess the ability to work effectively in a fast paced, dynamic environment
• Demonstrate strong interpersonal skills in all settings

 

Minimum Qualification Requirements:

 

• Level 6 NVQ Certificate in British Sign Language

• Level 6 NVQ Diploma in Sign Language Interpreting
• Technical knowledge for interpreting IT/Customer Support calls
• Able to provide accurate interpretation
• Good understanding of Deaf culture

• Three to five years’ experience in interpreting (working experience in a professional BSL interpretation support role)

 

ESSENTIAL COMPETENCIES

• Empathy and Understanding: Showing genuine care and empathy is essential. Customers who feel understood are more likely to trust and respond positively to guidance or resolutions 

• Clarity and Professionalism: Communicating clearly and accurately, whether on the phone or by email, can make a significant difference. This includes explaining options or next steps in straightforward language, avoiding jargon, and being patient with customer questions. 
• Consistency and Reliability: Establishing a clear and supportive response that remains consistent across all interactions can reassure customers, especially in sensitive cases where they need to feel valued and secure. 
• Listening Skills: Often, these customers may need to share more details than usual to feel understood. Actively listening, without rushing, helps in accurately addressing their concerns and identifying suitable solutions. 
• Organisational skills:You will have excellent attention to detail, time keeping along with strong planning and scheduling abilities
• Follow-Up and Resolution: For sensitive or brand-related cases, timely follow-up shows commitment and reinforces trust, especially if additional steps are needed to resolve an issue fully.

What you get from us:

• Perks at Work – Savings Discounts / Free Online Classes
• Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
• Critical Illness – up to £10,000
• Cycle to Work Scheme
• Eyecare support voucher
• Holiday Purchase Scheme
• Length of Service Awards
• Workplace Pension
• Monthly Inspire Awards – For the best of the best
• Refer-A-Friend earns up to £1,200 for you
• Monthly Wellbeing Webinars
• Dedicated Employee Experience Progress – Here to support TP journey