Adjudicator

Adjudicator
Company: Arizona Department of Economic Security
Location: Tucson, Arizona
Work Arrangement:
Job Type: Full-Time Temporary — not to exceed 1,500 hours in a calendar year
Department: Division of Employment and Rehabilitation Services — Unemployment Insurance Administration
Salary: $18.9059–$20.0449 per hour ($39,324.27–$41,693.39 annually)
May be required for State business
People Management: No people management specified
Education: High School diploma or GED
Experience: 1 year of eligibility review experience or 1 year of customer service experience preferred
Grade: 18

Job Summary:

The Department of Economic Security, Division of Employment and Rehabilitation Services (DERS), is seeking an experienced and highly motivated individual to join its team as an Adjudicator with the Unemployment Insurance Administration (UIA). This position is responsible for reviewing applications for various public assistance programs and determining the eligibility of applicants and recipients for public assistance programs through interactive interviewing and fact gathering.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. The position may offer the ability to work remotely within Arizona based upon department business needs and continual meeting of expected performance measures. All work, including

Job Duties:

• Perform interactive interviews to elicit eligibility information and determine eligibility for government programs based on income levels, household composition, and other factors
• Review applications for eligibility to ensure they meet all program requirements
• Initiate and process applications through automated systems
• Determine the level of benefits to which the client is entitled by making complex computations and/or computer entries and analyzing the results
• Enter and retrieve numerical and narrative data and issue benefits from an automated computer system
• Provide information about program eligibility requirements, program rules and regulations, and application procedures
• Assist clients in completing applications for program eligibility
• Identify needs and make appropriate referrals for health, social, and/or employment services
• Monitor ongoing eligibility by obtaining periodic updated information and taking appropriate action on changes
• Attend and participate in staff meetings, trainings, presentations, and orientations
• Respond to client questions and complaints in person, by telephone, mail, and/or email

Knowledge, Skills and Abilities:

• Knowledge of laws, rules, regulations, policies, and procedures governing eligibility for diverse public assistance programs
• Knowledge of effective customer service principles and practices
• Knowledge of computers and software programs, including Microsoft software applications
• Written and verbal communication skills to explain and interpret federal and state laws, statutes, rules, regulations, and guidelines
• Time management, organization, and problem-solving skills
• Ability to apply policies, procedures, laws, rules, and regulations governing eligibility
• Ability to use fact-finding techniques and conduct in-depth and interactive interviewing
• Ability to review tax documents to obtain household filing information
• Ability to explain complex rules and programs to people of diverse socioeconomic, cultural, and educational backgrounds
• Ability to detect and evaluate potential fraudulent situations

Benefits:

• Affordable medical, dental, life, and short-term disability insurance plans
• Arizona State Retirement System (ASRS)
• Long-term disability plans
• 10 paid holidays per year
• Rideshare and public transit subsidy
• Career advancement and employee development opportunities
• Paid parental leave pilot program

Retirement: State employees are required to participate in the Arizona State Retirement System and Long-Term Disability program after a 27-week waiting period. The ASRS defined benefit plan provides lifelong income upon retirement. Employees may also participate in a voluntary deferred compensation program for tax-deferred retirement investments.