Academic Success Advisor

Title: Academic Success Advisor

Location: Off-Campus: Phoenix

Work Type: Hybrid, Full Time

Job ID: JR119815

Job Description:

Job Profile:

Academic Advisor 1

Job Family:

Academic Advising

Max Pay – Depends on experience:

$52,000.00 USD Annual

Minimum Qualifications:

Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Description:

The Thunderbird School of Global Management (TSGM) is currently seeking a service-oriented individual to join our dynamic Advising team. Our undergraduate advising team supports our students, focusing on student success, retention, and timely progress toward degree completion. Strong technical, administrative, and organizational skills are needed, along with the desire to help students succeed. Academic Success Advisors have strong written and verbal communication skills. They are part of a team that jumps in and are willing to help when and wherever necessary.

DAYS AND SCHEDULE: 8:00 AM to 5:00 PM; M-F; some evenings and weekends as needed.

Salary Range: $46,300 - $52,000; to commensurate with education and experience

Essential Duties:

• Serves as a professional academic advisor for the Thunderbird School of Global Management, advising undergraduate students

• Works with students both one-on-one and in group/class settings, interacting in-person, phone, Zoom, email and/or other technology

• Proactively monitors student academic progress through a variety of reporting tools including eAdvisor, Salesforce, PeopleSoft and DARs. In addition to these tools, phone outreach will be used to relay academic options, course selection and registration

• Responds promptly to student questions and concerns, working with them in their degree progression and completion. This includes current, prospective (high school and transfer), and students in transition (incoming or outgoing)

• Assist student with interpreting University, college and program level academic policies and procedures

• Working closely with students to identify all academic options including, but not limited to:  degrees, extracurricular activities, study abroad program(s), research, and internships; supporting and providing counsel to students in selection of options best suited to students' goals, interests and skills

• Works closely and collaboratively with students, faculty, and staff to ensure academic success

• Assist students and parents in crisis; making appropriate and timely referrals for non-academic issues and/or concerns to applicable services including, but not limited to:  Student Health, Counseling & Consultation, and Career Services

• Participate in and present at workshops related to academic advisement and skill development

Desired Qualifications:

• Master’s degree preferred

• Experience working with students in higher education/college level academic advising

• Collaborative, positive outlook; flexibility

• Evidence of effective verbal and written communication skills

• Demonstrated use of problem-solving skills; critical thinking; time management skills; and having to rapidly adapt and effectively utilize new technology, practices and policies

• Experience in establishing and maintaining effective working relationships with peers, faculty, students, administration and others

• Organizational experience while prioritizing multiple tasks in a fast-paced and service-focused environment; detail-oriented

• Demonstrated knowledge of ASU academic structure and organization

• Experience using: Student information computer system (i.e., PeopleSoft, DARS, etc.)

• Experience using: Microsoft Office Applications (i.e. Outlook, Word, Excel, Access, PowerPoint)

• Experience using: CRM (i.e. Salesforce)

Working Environment:

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work

• Ability to operate independently within a larger, collaborative team environment

• Ability to clearly communicate to perform essential functions. Use office equipment including, but not limited to: computer workstation/laptop (keyboard, monitor, and mouse), printer, fax, calculator, copier, telephone and associated computer/technology peripherals

• Ability to problem-solve and assess students' individual needs to provide accurate, detailed information regarding academic planning, retention, scholarship renewal and degree completion

• Ability to rapidly learn, adapt and effectively utilize new technology, practices, policies and methods.

• Cognitive ability to communicate effectively, both in writing and verbally, to develop advisement materials in various formats (electronic, hard-copy, etc.), and to coordinate and present information to current and prospective students

• Cognitive ability to provide complex evaluations/assessments of students/programs, including interpretation of policies, procedures, and requirements of various degree/certification programs within the school

• Work extended hours, including evening and/or weekends, as needed

ASU is a diverse enterprise with a wide variety of work and learning modes, locations and a commitment to sustainability, innovation and employee work-life balance. We are determined to maintain our position as an employer of choice in a competitive labor market.

Flexible work options

• Alternative work schedules can include four, 10-hour workdays in a workweek; a nine-day, 80-hour schedule over two workweeks for exempt employees only; and staggered start and stop times.

• Hybrid work is an arrangement where employees spend a minimum of 60% of their regular workweek at their primary ASU work location. Dean or vice president-level approval is required.

Department Statement:

The Thunderbird School of Global Management at Arizona State University is one of the finest global leadership and global management schools in the world with both graduate and undergraduate students. Solutions for the planet mean developing problem‐solvers from around the globe. From our world‐renowned faculty representing six continents to hundreds of outstanding students who join us every year from around the world, the Thunderbird School of Global Management encourages quality and great value. It is one of the top global leadership and global management schools in the country, highly ranked for academics, practical research, and student outcomes.