User Experience Designer and Researcher

Title: User Experience Designer and Researcher

Location: Reston, VA

Job Description:

Concept Solutions, LLC (CS) is seeking a User Experience (UX) Designer & Researcher to support a mission-critical application modernization program for a Department of War (DoW) customer.  

This initiative will transform how users access and interact with a portfolio of production applications by creating a unified digital experience featuring a single sign-on, centralized workspace, and streamlined navigation. The program will establish a repeatable approach for integrating applications into a shared platform while maintaining and supporting existing systems.

In this role, you will help shape intuitive, accessible, and user-centered digital experiences for government analysts, industry stakeholders, and the public. You'll collaborate with program stakeholders and technical teams to translate user research into practical design solutions that improve usability, accessibility, and efficiency.

Two positions are anticipated during Phase 1 (Discovery), with one position continuing throughout the program.

User Research and Discovery

• Plan and conduct discovery interviews with analysts, industry users, and members of the public to understand user needs, workflows, and challenges.
• Facilitate bi-weekly usability testing sessions to evaluate design effectiveness and identify opportunities for improvement.
• Translate research findings into user personas, journey maps, and prioritized recommendations that inform design decisions.

User Experience Design and Accessibility

• Design intuitive user interfaces for the platform's landing page, inbox, and navigation using a U.S. Web Design System (USWDS)-based design framework.
• Develop user-centered design solutions that support a consistent experience across integrated applications.
• Verify that implemented designs meet Section 508 accessibility requirements and Web Content Accessibility Guidelines (WCAG) 2.1 AA standards.

Requirements

• Minimum of 4 years of experience in UX research and design supporting enterprise or government web applications.
• Experience working with the U.S. Web Design System (USWDS) or an equivalent design system.
• Preferred Qualifications
• Experience with Figma for user interface design.
• Familiarity with axe or comparable accessibility evaluation tools.
• Active Secret security clearance.

Work Location and Schedule

• Location: Remote
• Schedule: Full-time, 40 hours per week, Monday through Friday, with core hours from 9:00 a.m. to 3:00 p.m. Eastern. The program operates in two-week sprints, including a customer demonstration at the conclusion of each sprint.
• Travel: 0–10%, within the Washington, DC metropolitan area.
• Security Requirement: U.S. citizenship is required. Candidates must be eligible to obtain and maintain a government security clearance. An active Secret clearance or higher 
• Compensation: $100,000–$130,000 annually, depending on experience.

Company Profile:

Founded in 1999 and headquartered in Reston, Virginia, Concept Solutions, LLC (CS) is a leading small business in technology, engineering, and management consulting. We are the innovative and agile force behind strategic solutions that enhance organizational efficiency and safeguard our nation across Aerospace, Defense, and National Security sectors.

For over 25 years, CS has been a trusted partner for the Federal Aviation Administration (FAA), Department of Homeland Security (DHS), Department of Justice (DOJ), Department of Defense (DoD) and other federal agencies delivering vital IT, security, and project management services.

Our commitment to excellence is reflected in our adherence to CMMI-DEV ML3, ISO 9001:2015, ISO/IEC 20000-1:2018, and ISO/IEC 27001-1:2013 standards. CS boasts company highlights that include:

• Over two decades of experience across over $300 million in contract awards supporting critical FAA programs
• Multiple contract vehicles providing opportunities across FAA, DoD, NOAA, and other Federal agencies
• Innovation Council - CS maintains an active Internal Research and Development (IR&D) program that is geared towards identifying emerging technologies and pursuing technological innovations

At CS, we know our success stems from our talented team. That’s why we prioritize the wellbeing and growth of our employees, fostering a positive culture centered on innovation, engagement, and career development.

Benefits: Concept Solutions offers a competitive benefits and salary package you would receive from a large company. We offer health, dental, vision and life insurance, as well as a comprehensive 401(k) plan with matching and immediate vesting.

Concept Solutions is an Equal Opportunity Employer, and we value workplace diversity. We invite resumes from all interested parties and consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, sexual preference, personal appearance, family responsibility, the presence of a non-job-related medical condition or physical disability, matriculation, political affiliation, veteran status, or any other legally protected status. Concept Solutions is a VEVRAA federal contractor, and we request priority referral of veterans for available positions.