Training Support Officer - Single Digital Patient Record

Training Support Officer - Single Digital Patient Record

Location: Sydney,  Australia

Job Description:

Reference number

REQ688712

Occupation

Training and Development

Work type

Full-Time

Location

Sydney - North/North West

Salary Information

$91326 - $121497

Training Support Officer - Single Digital Patient Record

Training Support Officer (Health Manager Level 1)

Help shape the future of digital healthcare in NSW – with hybrid flexibility and meaningful statewide impact
 

• Permanent Full Time Opportunity
• Work from our modern Chatswood office
• Attractive salary starting from $91,326.00 up to $121,497.00x + 12% Super + 17.5% annual leave loading

Applications Close: 11:59pm, Thursday 3rd September 2026

Your work matters at Single Digital Patient Record (SDPR), NSW Health

Be part of one of the biggest digital transformations in Australia’s public health history. The SDPR program is reshaping the way care is delivered across NSW - bringing patient information together into one safe, secure, connected system.

If you want your work to have real impact at scale, this is your opportunity to help shape the future of healthcare in NSW.

Join the Team

The Single Digital Patient Record (SDPR) program is transforming how care is delivered across NSW Health by creating a secure, integrated view of a patient's healthcare information, accessible to authorised clinicians and care teams across the state. This landmark initiative will connect health services, improve access to real-time patient information, and support safer, more coordinated care for the people of NSW.
 

As a Training Support Officer, you'll be part of the team responsible for enabling this transformation through the successful delivery of statewide training programs. You'll work closely with Training Leads, Local Health Districts and key stakeholders, coordinating training activities, supporting users through platforms such as My Health Learning and Microsoft Teams, managing training schedules and reporting, and ensuring healthcare staff have the skills and support needed to confidently adopt new digital ways of working. Your contribution will directly support the successful implementation of the SDPR program across NSW Health.

In this role, you will:

• Coordinate and manage training schedules, calendars, logistics and administrative activities to support the successful delivery of statewide training programs.
• Provide responsive support for training enquiries and build positive relationships with customers, stakeholders and training teams across NSW Health.
• Support Learning Management System administration, including training registrations, enrolments, attendance tracking and reporting through My Health Learning.
• Produce training reports and insights to help drive informed decision-making and support program delivery objectives.
• Contribute to continuous improvement initiatives by reviewing processes and identifying opportunities to enhance training administration and customer experience

View the position description here

About You
You’ll thrive in this role if you enjoy

• Working in a busy, high-volume environment where you can effectively manage competing priorities while maintaining attention to detail.
• Building strong relationships and delivering exceptional customer service to a diverse range of stakeholders.
• Using your communication skills to engage, collaborate and work effectively both independently and as part of a team.
• Supporting and troubleshooting digital platforms such as Microsoft Teams, Learning Management Systems and related technologies.
• Leveraging your administration, training coordination or project support experience to help deliver impactful outcomes. Relevant qualifications in business administration, project support, learning and development, or a related discipline will be highly regarded

You will succeed in this role if you: 

• Thrive in dynamic environments where prioritised can shift quickly
• Can balance strategic thinking and hands-on delivery
• Enjoy working collaboratively to achieve ambitious goals
• Feel comfortable working in a lean team environment where flexibility and versatility are key

Why work at SDPR

At SDPR, our benefits are designed to provide you with the flexibility, growth and support when you need it. We provide:

• Allocation day off per month in addition to annual leave
• Salary packaging to maximise your take-home pay
• Career development and learning opportunities to help you grow
• Wellbeing initiatives like Fitness Passport to support your physical and mental health

Learn More About Us

• Check out our diversity and inclusion commitment
• Learn more about Single Digital Patient Record

Important information

• This role may require evening, night, weekend and/or shift work, in accordance with operational needs and Award provisions.
• This role operates in a hybrid working environment; successful applicants will be expected to regularly attend the Chatswood office.
• This recruitment may be used to establish a Talent Pool for similar roles (ongoing or temporary) that may arise over the next 18 months.
• To be eligible for this role you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia).
• Successful candidates may be required to complete multiple virtual Epic training sessions and Epic orientation, all scheduled in U.S. time.
• If you currently reside outside NSW, please indicate in your application whether you are willing to relocate if successful.

#SDPRIA