Technical Project Manager, Institutional Services

Title: Technical Project Manager, Institutional Services (Temporary)

Location: NYC, NY United States

Department: Digital

Employment Type: Temporary

Workplace type: Hybrid

Compensation: $100,000 - $110,000 / year

Job Description:

This is a temporary four year grant-funded role. This role is hybrid and requires working three days in the office in NYC.

Overview
NYPL Digital is responsible for the digital transformation of the Library, delivering robust core patron-facing services through digital platforms. This is a great opportunity to play a pivotal role in facilitating the next major step forward in enabling NYPL researchers around the world to find and access NYPL’s unique digital collection of materials.

 

We are seeking a Technical Project Manager to join the Institutional Services team, bringing solid experience in leading agile teams across the full lifecycle of product development. The primary function of this role will be to lead the project team responsible for building the applications that support patrons' access to digital library cards, educational services, and single sign-on. A successful candidate will thrive working through ambiguity to drive clarity and consensus, and be proactive in identifying and mitigating risks and issues. 

 

This is a four year, grant funded temporary position.

 

We are looking for someone we can count on to:

Own:

• End-to-end planning and coordination of strategic projects across development teams and working groups
• Project and communication plans, timelines, and project status reports of both internal and vendor teams
• Quarterly planning process for digital product initiatives; encompassing goal-setting, timeline creation, and continuous improvement
• Collaboration and coordination with cross-functional teams to establish and achieve strategic goals, manage resources, define and protect project scope
• Coordination of successful deployments 
• Project documentation and reports 

Teach:

• Simplified processes and workflows to drive optimal, efficient results
• Best practices in iterative development and incremental improvements 

Learn:

• NYPL's systems, tools, products, services, and organizational structure
• The basics of library data and standard library technology
• The Digital team's product development process

Improve:

• Communication, dynamics, and collaboration across team, department, working groups, and stakeholders
• Team workflows to enhance efficiency, velocity, and collaborative opportunities
• Estimate accuracy and release frequency 

Some expectations for this role are that within:

1 month, this person will:

• Understand the functional structure and core mission of NYPL
• Understand the organization, roles, and culture within the Digital Team, stakeholder, and leadership groups
• Organize project documentation and artifacts; take ownership of scrum ceremonies, project deliverables, and build project plans

3 months, this person will:

• Gain an understanding of the institutional strategy and how the projects and deliverables contribute to institutional goals 
• Establish strong, collaborative relationships between team members, stakeholders, and leadership
• Identify opportunities for process improvement and develop strategies to address them

6 months and beyond, this person will:

• Lead robust, aligned, high performing project teams
• Drive development and execution of sprint, quarterly and annual goals
• Take responsibility for overall delivery and management of all assigned projects

Responsibilities: 

• Lead end-to-end product development processes from inception through delivery 
• Develop communication and capacity plans, project timelines, and provide project status updates to department and cross-functional Library partners
• Identify and mitigate project risks and issues
• Lead all scrum ceremonies, with a focus on team process and enabling rapid product development 
• Oversee partner vendors or agencies that may be involved in project delivery
• Support annual and quarterly roadmapping for the Institutional Services team 
• Own progress tracking of established goals, and proactively adjust processes and plans as needed
• Other duties as assigned

Required Education, Experience & Skills

Required Education and Certifications 

• Bachelor’s degree  - OR - 5 year’s experience managing software and/or web application development projects as a project manager/technical project manager.
• PMP and/or CSM (PgMP is not required, but favored)

Required Experience

• 5 years' experience in project or program management with software and/or web application development teams and projects

Required Skills 

• Proven ability to:
  • Develop and manage project timelines, escalating risks and dependencies as needed
  • Proactively identify problems and propose solutions
  • Operate both strategically and tactically
  • Work both collaboratively and independently to achieve planned results
  • Drive highly visible projects with cross-functional teams
• Excellent verbal and written communication; strong presentation skills
• Demonstrated experience as Scrum Master, leading a team of engineers, designers, and QA
• Demonstrated experience managing external vendors, consultancies, or agency teams
• Understanding of backend and frontend technologies
• Innate curiosity in working with emerging technologies, specifically AI

Managerial/Supervisory Responsibilities: 

• N/A

More...

Core Values
All team members are expected and encouraged to embody the NYPL Core Values:

• Be Helpful to patrons and colleagues
• Be Resourceful in solving problems 
• Be Curious in all aspects of your work
• Be Welcoming and Inclusive

Work Environment

• Office Environment
• Hybrid Work Environment; 3 days in office in NYC required

Physical Duties

• N/A

Pre-Placement Physical Required?

• No

Union/Non Union

•  Non-Union

FLSA Status

• Exempt

Schedule

• Monday - Friday; 9-5
• Hybrid Work Environment; 3 days a week in office in NYC required

This job description represents the types and levels of responsibilities that will be required of the position and shall not be construed as a declaration of all of the specific duties and responsibilities for the role. Job duties may change if Library priorities change. Employees may be directed to perform job-related tasks other than those specifically presented in this description as needed.