Solutions Engineer

Solutions Engineer

Remote

Go To Market

Full time

Atlanta, Georgia, United States

Manchester, New Hampshire, United States

Description

Enabling safe and rewarding digital lives for genuine people, everywhere

We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification.

With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live.

About the team and role

Solutions Engineering Team, GBG Americas

At GBG Americas, our Solutions Engineering team is a high-impact, technically adept group that plays a strategic role in driving business growth. This team serves as a critical bridge between our advanced identity, fraud, and verification technologies and the evolving needs of our customers.

Our Solutions Engineers are trusted advisors, partnering closely with Sales to design and deliver tailored solutions that solve real-world challenges. With deep technical expertise and a strong understanding of the sales cycle, they ensure that GBG’s offerings are positioned effectively and implemented seamlessly.

Key Highlights:

• Collaborate cross-functionally to align technical capabilities with client objectives.
• Support the full sales lifecycle with compelling solution design, demos, and proof-of-concepts.
• Contribute to strategic growth by translating complex requirements into scalable solutions.

Work Structure:
This is a remote position with a strong preference for candidates in the Atlanta metropolitan area. Travel for customer visits, team collaboration, and stakeholder meetings may be required (estimated up to 40%).

The Role

We’re looking for a Sales Solution Engineer to support sales teams by providing business insights, technical expertise, solution demonstrations, and tailored product presentations in the realm of identity, fraud and verification services. This role will work closely with sales, product, and technical teams to ensure client requirements are accurately met.

What you will do

• Deliver compelling technical presentations and live demonstrations showcasing how GBG’s solutions solve complex identity, fraud, and verification challenges.
• Lead the technical components of bids, RFPs, and proposals, ensuring solution designs align with customer requirements and position GBG competitively.
• Address and resolve client concerns related to product integration, configuration, and customization by partnering closely with internal technical teams.
• Stay current on product enhancements, releases, and industry trends to effectively advise both the sales team and customers throughout the presales lifecycle.
• Develop deep, hands‑on expertise in GBG’s product suite, enabling you to serve as a trusted technical advisor for prospects, partners, and internal stakeholders.

Requirements

Skills we are looking for

• Experience in a customer‑facing technical role (Solution Engineering, Technical Support, Implementation, IT Operations, or similar).
• Programming familiarity in at least one language (Python, JavaScript, Java, or C#). Ability to read code, understand logic, and assist in simple troubleshooting.
• Foundational understanding of APIs, including how RESTful services work and how to test endpoints using tools like Postman or similar.
• General knowledge of SaaS platforms, cloud applications, and modern web technologies.
• Ability to explain technical concepts clearly to both technical and non‑technical audiences.
• Strong problem‑solving skills and the ability to gather requirements and translate them into actionable next steps.
• Experience supporting customers through technical onboarding, demos, training, or solution walkthroughs.
• Strong organization skills with the ability to manage multiple customer conversations and follow‑up items.
• Confident, polished communication skills with the ability to facilitate meetings, give presentations, and articulate value.

Preferred Qualifications

• Experience with API integrations, SDKs, or basic scripting as part of a technical implementation.
• Exposure to identity verification, fraud prevention, or security‑focused technologies.
• Familiarity with CRM tools such as Salesforce or HubSpot.
• Awareness of consultative selling methods (MEDDIC, Challenger, SPIN), even at an introductory level.
• Experience working with cross‑functional teams (Sales, Product, Engineering, Customer Success).
• Basic understanding of cloud concepts (AWS, Azure, or GCP) and general security best practices.

Benefits

To find out more

As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.

To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email and we’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.