Senior Product Manager

Title: Senior Product Manager – K-12 Event Management

Location: Remote - US

Job Description:

About Us! 

Raptor was founded in 2002 with the mission to protect every child, every school, every day. Today, Raptor is a school safety partner for 60,000 schools in 55 countries, providing SaaS and mobile technology as well as comprehensive training and consultation solutions across the entire school safety life cycle, ranging from crisis prevention and preparation to emergency response and recovery. Raptor’s globally integrated product portfolio supports a school’s foundation of safety and wellbeing, including Emergency Management, Campus Movement, Student Wellbeing and Safety Training and Compliance.

About the Role

Raptor Technologies is making a significant and intentional investment in EventSafe, our K–12 school events management platform — and we’re looking for a Senior Product Manager to grow and lead the expanded team. EventSafe is one of our highest-priority growth products, with a clear path to becoming a multi-million-dollar revenue line. We are adding substantial engineering resources, sharpening our go-to-market focus, and making this a strategic centerpiece of our product portfolio. This hire is central to that effort.

This is a high-ownership, high-visibility role with real executive attention behind it. You will own the full product lifecycle for EventSafe — driving strategy, roadmap, and execution — with the resources and organizational commitment to match. The ideal person brings deep expertise in events management technology, online ticketing and ticket sales platforms, and mobile app development, along with a sharp understanding of how K–12 schools run events.

What does success look like? In the first six months, we expect this person to have a deep command of the market, a clear point of view on the roadmap, and strong working relationships with engineering, sales, and customers. By twelve months, we expect measurable progress on revenue growth, a well-functioning delivery cadence with our engineering team, and a product that is earning recognition in the K–12 events space.

Responsibilities:

Product Strategy & Roadmap

• Own and evolve the EventSafe product strategy, roadmap, and vision aligned with Raptor’s revenue goals and K–12 market needs
• Define short-, mid-, and long-term roadmap horizons, communicating priorities clearly to engineering, sales, marketing, and executive leadership
• Identify and evaluate new product opportunities in school events management, including ticket sales, access control, capacity management, and mobile attendee experiences
• Identify and evaluate cross-product opportunities to leverage other Raptor K–12 school safety products within the EventSafe platform
• Leverage AI-assisted product development lifecycle (AI-PDLC) practices throughout discovery, planning, and delivery — using AI tooling to accelerate research, requirement development, prioritization, and decision-making

Customer & Market Engagement

• Work directly with K–12 school administrators, athletic directors, activities coordinators, and other end users to deeply understand their needs for managing school events — from athletic competitions to performances to fundraisers
• Conduct competitive analysis and market research across events management, ticketing platforms (both K–12-specific and general-purpose), and mobile event apps
• Partner with Product Marketing to understand market direction, competitive forces, and go-to-market strategy
• Leverage customers and prospects as active feedback partners on priorities, requirements, and product design

Cross-Functional Execution

• Collaborate with a significantly scaled engineering team based in India; actively participate in team rituals and planning sessions
• Embrace modern AI-assisted product development lifecycle (AI-PDLC) practices with your team to drive project planning, backlog refinement, and requirement definition in partnership with the engineering team
• Work in a hybrid model where you carry both strategic PM responsibilities and where you partner closely with engineering tech leads and the design team on project refinement, backlog prioritization, and project delivery
• Travel periodically to India to build relationships with the engineering team, align on roadmap priorities, and accelerate delivery velocity
• Develop and deliver realistic delivery timelines coordinated with product management, engineering, design, and stakeholder teams

Product Lifecycle & Commercial Ownership

• Manage the EventSafe product lifecycle from discovery through release, go-to-market, and post-launch optimization
• Define and track success metrics for adoption, engagement, and revenue generation
• Partner with Sales on training, positioning, and deal support for EventSafe opportunities both virtually and at in-person meetings or key clients.
• Work with customer success and professional services teams to ensure smooth implementations and strong customer experiences
• Evaluate product usage data and analytics to continuously inform decision-making

Stakeholder Communication

• Maintain high-frequency communication across technology, engineering, support, implementations, sales, and marketing
• Present product plans, roadmaps, competitive analysis, and go-to-market strategies to executive leadership
• Serve as a strong product voice in go-to-market activities — supporting client-facing sales presentations, training and enabling Solution Engineers, and actively participating in pipeline and deal advancement alongside the sales team

Qualifications:

Required

• 5+ years of software Product Management experience, with at least 2 years at the Senior PM level
• Deep domain expertise in events management technology — including online ticketing, ticket sales platforms, event registration, access control, or event operations software
• Strong background in mobile app product management (iOS and/or Android); experience shipping mobile-first or mobile-native products
• Experience working with offshore or distributed engineering teams; demonstrated ability to manage across time zones effectively
• Strong Agile/SDLC experience, including Jira or equivalent tools
• Proven ability to lead without authority — aligning cross-functional teams around a product vision
• Strong analytical and problem-solving skills with experience using data to drive product decisions
• Excellent verbal and written communication skills; comfortable presenting to executive audiences
• Bachelor’s degree or equivalent professional experience

Strongly Preferred

• Direct experience in K–12 education technology, particularly in the context of school events (athletics, performing arts, student activities, fundraising)
• Experience with SaaS-based ticketing or point-of-sale platforms, including payment processing and financial reconciliation
• Familiarity with gate access, QR code scanning, or event capacity management systems
• Experience in product roles at a company serving school districts or educational institutions

Nice to Have

• Background in consumer-facing mobile apps with high transaction volume
• Experience with event staff or volunteer coordination features
• Familiarity with school district procurement processes and buying cycles

What's in it for you? 

• You join the gold standard in school safety software. 

• You will join a company where innovation and customer collaboration are part of what drives new product development to help keep kids safe. 

• You will work with diverse teams made up of some of the best minds in the industry.

• You will get exposure to strong mentorship and leadership that have supported a long history of career advancement opportunities for our employees. 

• You will have access to a robust benefits package that includes: 

  • Remote-first philosophy 

  • Flexible paid time off 

  • Paid parental leave 

  • 11 Paid holidays per year 

  • Workplace flexibility 

  • Affordable health coverage (medical, dental, vision), paid 100% for employee only medical 

  • 401(k) employer contribution to help you plan for the future 

  • Company paid life insurance, STD, and LTD