Senior Investigator Professional Standards and Conduct

Title: Senior Investigator Professional Standards and Conduct

Location: Australia

Reference number

req51394

Occupation

Human Resources and Recruitment

Work type

Full-Time

Location

Sydney City

Salary Information

$129,464 - $142,665 base + super

Job Description:

Senior Investigator Professional Standards and Conduct

Clerk Grade: 9/10
Employment Type: Ongoing, Full-time 35 hours per week and creation of a Talent Pool
Location: Haymarket, hybrid working working arrangements including office attendance
Professional Standards and Conduct Team, People Services, People & Culture, Department of Customer Service 

The People & Culture division at the Department of Customer Service has an exciting opportunity for a Senior Investigator to join our dynamic Professional Standards and Conduct team.

About the Role

We are seeking a highly skilled and principled Senior Investigator to lead and manage complex misconduct investigations and provide expert advice on professional standards and conduct matters. This role is pivotal in ensuring that ethical behaviour is embedded across the organisation and aligned with NSW Government values, legislation, and departmental policies.

Key Responsibilities

• Lead end-to-end investigations into alleged misconduct involving executive and non-executive employees, ensuring procedural fairness and compliance with relevant legislation and codes of conduct.
• Provide strategic and operational advice to senior leaders on professional standards, ethical conduct, and risk mitigation.Analyse data and insights to design and deliver proactive education and training programs that support ethical leadership and HR capability.
• Collaborate with internal stakeholders and specialist teams to ensure timely and accurate ethical advice and contribute to policy development.
• Research and interpret legislation and policy to guide decision-making on complex matters, including criminal record assessments.
• Build strong relationships across the business to embed professional conduct practices and support organisational objectives.
• Identify and implement process improvements to enhance compliance systems and ensure adaptability to regulatory changes.

About You

• You are a trusted advisor with a strong background in investigations, ethics, and professional standards. You bring:
• Relevant qualifications and/or demonstrated experience in investigations, case management, and applying legislation.
• Exceptional analytical and communication skills, with the ability to translate complex concepts into clear, actionable advice.
• Proven ability to manage sensitive matters with discretion, integrity, and sound judgement.
• A collaborative mindset and commitment to continuous improvement.

Why Join Us?

• Be part of a team that values integrity, transparency, and accountability.
• Work in a dynamic environment where your expertise directly contributes to public trust and organisational excellence.
• Enjoy flexible working arrangements and professional development opportunities

Targeted Question

Please provide evidence of leading a workplace investigation from end to end. 

In your response, outline how you ensured procedural fairness and legislative compliance, provided clear advice to senior stakeholders, and managed ethical or organisational risk.

Please note, interviews will be held in person in our Haymarket office from June 2026 

Salary Grade 09/10, with the base salary for this role starting at $129464 base plus superannuation

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.  We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace   

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process.

For more information, please visit

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nformation on adjustments available for the recruitment process

Application contact details

If you have questions or would like to learn more about this role, please reach out to the contact below: