Senior Instructional Designer

Title: Senior Instructional Designer

Job Description:

Job#: 3042238

Job Description:

Location: Charlotte, North Carolina (Hybrid)

Role Overview

We are seeking a Learning Experience Designer to design and transform new hire training and continued development programs for sales and retention call centers. This role will take existing content, such as eLearnings, videos, and simulations, and reimagine it into immersive, hands-on experiences. This position blends instructional design, behavioral insight, and an appreciation for sales communication in a results-oriented environment.

Key Responsibilities

• Audit and enhance existing training materials to increase interactivity and learner engagement.
• Design realistic simulations that reflect the nuances of customer conversations in sales and retention environments.
• Collaborate with subject matter experts to craft conversation flows that mirror real-world scenarios.
• Infuse technology into learning experiences, including gamification, branching scenarios, and adaptive learning tools.
• Shift the training approach from lecture-heavy to experiential, learner-driven formats.
• Ensure content reflects the emotional intelligence and conversational finesse required in sales.
• Continuously evaluate learner feedback and performance data to iterate and improve training assets.

Required Qualifications

Experience: 3-5 years of relevant experience is required.

Technical Skills:

• Articulate 360, with an emphasis on Storyline over Rise.
• Adobe Creative Cloud.
• Experience with AI tools.

Preferred Qualifications

• Experience with Xyleme.
• Familiarity with rapid video generation tools such as Veyond or Paltunes.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. 

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

Employee Type:

Contract

Remote:

Yes

Location:

Charlotte, NC, US

Job Type:

Pay Range:

$40 - $45 per hour

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