Senior Instructional Designer

Senior Instructional Designer

Location: Charlotte, NC,  United States

Employee Type:
Contract

Job Type:

Pay Range:
$40 - $45 per hour

Job Description:

Job#: 3020105

Job Description:

Title / Position: Senior Instructional Designer

Location: Charlotte, NC

• Hybrid allowance: 4x/week onsite, 1/week remote

Contract Duration: 12+ months

Top Requirements:

• 3-5 years
• Articulate 360 (Storyline > Rise)
• Adobe Creative Cloud
• AI experience
• To help brainstorm learning outlines, image generation, audio generation
• Embracing the technology

Plusses

• Xyleme
• Rapid Video Generation (Veyond, Paltunes)

Day to Day Responsibilities/project specifics:

We're seeking a dynamic Learning Experience Designer to transform our new hire training programs for sales and retention call centers. You'll take our existing content-eLearnings, videos, agendas, and simulations-and reimagine it into immersive, hands-on experiences that resonate with modern learners. Additionally, Xyleme is utilized for participant guides and facilitator guides as the new hire training program is a week long and includes both elearnings and live workshops. This role blends instructional design, behavioral insight, and a deep appreciation for the art of sales communication. The team is seeking someone with advanced Storyline experience to increase engagement. Main responsibilities will be actual development of the interactive e-learnings and less idea generation. The team has deadlines to hit, so this role will be fast paced and results-oriented.

• Audit and enhance existing training materials to increase interactivity and learner engagement
• Design quick, realistic simulations that reflect the nuances of customer conversations in sales and retention environments
• Collaborate with SMEs to craft conversation flows that mirror real-world scenarios and customer dynamics
• Infuse technology into learning experiences-think gamification, branching scenarios, and adaptive learning tools
• Shift our training approach from lecture-heavy to experiential, learner-driven formats
• Ensure content reflects the emotional intelligence and conversational finesse required in sales
• Continuously evaluate learner feedback and performance data to iterate and improve training assets

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. 

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.