Senior Digital Engagement Manager

Title : Senior Digital Engagement Manager

Location: London England GB

Type: Full-time

Workplace: Hybrid remote

Job Description:

 

Contract type: Permanent – Full time, 35 hours per week

Location: London, UK
UK hybrid working – a minimum of 40 % of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person.
 

Salary: £48,867 to £51,439 per year with excellent benefits.

 

Change starts with water. Change starts with you.

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.

 

About WaterAid

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.

 

About the team

The Digital Content and Experience team manages our online platforms and content, delivering best-in-sector digital experiences designed to increase brand awareness, brand love and income.

 

About the role

As our Senior Digital Engagement Manager, you will champion strategic social media, digital campaigns and experiences, working closely with communications, fundraising and campaigning teams to drive sustainable change.

In this role, you will:

• Deliver and continually optimise organic social media strategy.


• Line manage the Social Media Manager.


• Lead on the expansion of the digital channel mix in key growth areas.


• Refine and continually optimise WaterAid’s approach to social video.


• Lead on delivering priority digital engagement projects.


• Champion WaterAid’s commitment to equity, inclusion and safeguarding.



 
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Requirements

To be successful, you will need:

• Experience in strategic planning/development and digital channel management.


• Extensive experience in and knowledge of digital marketing and social media – spanning earned, owned, shared and paid.


• Line management experience, the ability to lead and motivate others, and drive change.


• A strong understanding of the digital landscape and ability to respond creatively to emerging trends and technology.



 
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Although not essential, we’d prefer you to have:

• Experience of creating content for and strategically growing YouTube channels.


• A solid understanding of SEO techniques, user experience, testing and conversion optimisation.


• Experience of working with content management systems.



 
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View the full job description here

Can I use Artificial Intelligence (AI) technology in my application?

At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

 

Pre‑employment screening

To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.

Benefits

• 36 days’ holiday (including 8 Bank Holidays)


• Option to buy an extra 5 days’ annual leave


• Employer pension contribution up to 10 %


• Flexible and hybrid working arrangements


• Season ticket loan


• Free annual eye tests


• ‘Give as you Earn’ charitable giving scheme


• Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)


• Sabbaticals


• One paid volunteer day each year



 
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As part of our annual leave policy, all employees receive three additional days of annual leave on top of their standard allocation of 25 days. These days are designated to cover the period when our UK office closes between Christmas and New Year, allowing all UK WaterAiders to take a well-deserved break.

These days are automatically scheduled and cannot be changed or moved. Annual leave is accrued based on your start date. If sufficient leave has not been accrued by the time of the closure, the 3 days will be taken as unpaid leave or pro-rated, depending on your circumstances.

 

Our Global Commitment:

Our people promise

We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.

 

Equal Opportunities

We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.

 

Safeguarding

We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).

 

Together, we’ll change the world through water.

Join us and be part of the change !