Regional Service Excellence Lead

Title: Regional Service Excellence Lead

Location: United States (Remote – must reside within assigned territory: Minnesota, Louisiana, South Dakota, Ohio region; preferably Chicago, Illinois)Remote – must reside within assigned territory: Minnesota, Louisiana, South Dakota to Ohio

Full time

Travel: Up to 75% within territory

Requirements: Must live within the territory (preferably near a major airport) and possess a valid driver’s license.

Job Description:

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

• This is a remote position
• Qualified candidates must currently live in the territory, preferably near a major airport.
• Must be able to travel to 75 %
• The territory covers Minnesota to Louisiana, South Dakota to Ohio.  
• Can live anywhere in the region, preferably in Chicago.
• Must have a Valid Driver’s License.

The Regional Service Excellence Lead is responsible for facilitating technical training, providing supplemental escalation support, and reinforcing technical acumen within the field service team. This role ensures real-world, relevant training experiences, expedites customer escalations, and strengthens technical and communication skills across the region to enhance service quality and customer satisfaction.

What You’ll Work On

• Training Design and Delivery:
• Conduct instrument or automation training classes based on expertise.
• Designs impactful training for adult learners by balancing technical depth with practical application.
• Ensuring training content remains current and relevant with real-world examples.

Field-Based Co-Travel Evaluations & Upskilling:

• Perform on-site evaluations of field service teams.
• Assess technical ability, tool utilization, and customer communication skills.
• Provide coaching and development opportunities to build leadership foundations.
• Drives consistency in technical standards across diverse teams.
• Collaborate with regional leadership to customize strategies for team success.

 Escalation Support:

• Serve as a regional escalation resource for technical issues.
• Deliver timely and consistent support to improve repair metrics and customer experience.
• Contributes to cost-of-service reduction (target: 10%).
• Supports high-cost part approval management (target: 5% improvement).
• Assists in inventory optimization (trunk stock goals).

Required Qualifications:

• Associates Degree
• Experience Details Minimum 3 years Abbott field service experience
• Minimum 5 years Related service experience overall
• Proficiency with instruments or automation systems.
• Strong technical acumen and troubleshooting ability.
• Excellent communication and coaching skills.
• Ability to adapt training for adult learners.

Preferred Qualifications:

• Desire to train others
• Strong data analytics
• Strong customer interaction skills
• Experience with Alinity C Alinity I

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is

$86,700.00 – $173,300.00

In specific locations, the pay range may vary from the range posted.

Job Family: Support Services
Division: CRLB Core Lab
Location: United States (Remote)
Work Shift: Standard
Travel: 75%
Medical Surveillance: Not applicable

Significant Work Activities:
Prolonged sitting, standing, and walking (2+ consecutive hours); driving (personal or company vehicle); keyboard use (≥50% of workday).

Equal Employment Opportunity:
Abbott is an Equal Opportunity Employer (Minorities/Women/Individuals with Disabilities/Protected Veterans).