Records Management Program Analyst

Title: Records Management Program Analyst
Location: MT United States

Job Description:

MISSION STATEMENT                                   

To be the nation's most citizen oriented, efficiently administered, state tax agency.

The Montana Department of Revenue administers almost 40 state taxes, property appraisals, alcoholic beverage laws, cannabis laws, and unclaimed property for the state of Montana. The Information Management and Collections Division serves Montana citizens and businesses through processing tax returns, refunds, and payments timely and accurately, integrating improved technology to enhance the user experience, increasing electronic filing, resolving overdue debt, and collecting other state debt.

What We Can Offer You

The State of Montana's comprehensive benefits package includes:

• Health, dental, and vision care; life insurance; and long-term disability. The State currently contributes $12,648/year toward these benefits.

• Free health care for employees and eligible family member at Montana Health Centers.

• Employee Assistance Benefits including counseling, legal assistance, well-being coaching, financial information, which are free resources.

• Retirement plans- The State currently contributes 9.17%, vested after 5 years of continuous employment.

• Paid vacation- starting at 15 days a year.

• Sick leave- 12 days a year.

• 11 holidays, including a floating holiday, which can be used any time.

• Flexible hours.

• Eligibility to participate in the Public Service Loan Forgiveness (PSLF) program.

Visit the Health Care and Benefits Division for more information at https://benefits.mt.gov/. In addition to employee benefits, there are a wide range of advancement opportunities throughout the Department of Revenue.

DUTIES

Job Overview:

This position resides in the Information Management Bureau of Department of Revenue. The incumbent supports the department’s Records and Information Management (RIM) program by coordinating planning efforts, evaluating processes, and ensuring consistent implementation across the agency. Responsibilities include providing training and guidance to staff, assisting with record classification, and promoting agency initiatives to internal and external stakeholders. This role also contributes to the integration of records and information management practices within the agency’s broader data governance framework and monitors program activities to support continuous improvement. This position reports to the Information Governance Unit Manager and does not supervise other staff.

 Knowledge of:

• Business administration

• Information systems management

• Metadata principles

• Taxonomy development

• Data classification

• Electronic content management

• RIM industry trends, best practices, principles, and standards

• Customer service methods and techniques

• Program management and project planning

• Documenting technical specifications

• Data processing

Skills in:

• Research and analysis

• Technical troubleshooting and workflow design.

• Risk identification and mitigation.

• Collaboration and stakeholder engagement

• Documenting instructions, FAQs, training materials and procedures

• Accuracy and attention to detail

• Conflict resolution

• Microsoft programs and other database applications

• Written, verbal, and interpersonal communication

• Identifying system problems and resolving them

Ability to:

• Demonstrate self-motivation

• Lead group training and build stakeholder understanding of complex systems

• Follow instructions

• Interpret and apply regulations with precision and clarity.

• Provide timely, customer service

• Exercise discretion with confidential information.

• Handling multiple priorities under deadlines

• Organize tasks and adapt in a fast-paced environment

• Develop technological responses

• Deliver public presentations and training

Working Conditions

• Work hours may exceed 40 hours from time to time, including weekends

• Office environment

• Lifting is infrequent, less than 15 pounds

• Some travel may be required, must have a valid driver’s license

REMOTE/TELEWORK: This position may be eligible to work from an approved worksite, however the successful candidate must be a primary resident of Montana as a condition of employment. This position would be required to report to a Department of Revenue office assigned by the supervisor. Employees must meet and sustain Department of Revenue telework eligibility requirements and supervisor's approval to participate in the DOR Telework Program. Fulltime telework is not available.