Provider Customer Specialist

Title: Provider Customer Specialist

Location: Des Moines United States

Customer Service

Regular Full-Time

Des Moines, Iowa

Yes

C558000-Dental PPO Provider Network

Job Description:

What You'll Do

As a Provider Customer Specialist on our Dental PPO Provider Network team, you’ll provide Dental Network support for external customers including dental providers and claims. This includes reviewing, analyzing, and making appropriate decisions and recommendations pertaining to provider demographic and tax information for customers.

Here are few examples of the kinds of things you’ll do:

• Research and resolve claim payment requests in collaboration with other areas as needed. This may include claims, audited providers, and provider issues.
• Analyze, research, compile, share, and maintain network information with external customers for new, existing, and out of network provider records.
• Effectively perform in all production roles, meeting, and exceeding established performance metrics.
• Collaborate across business units to ensure synergies, training, and communication in place to remove gaps impacting the provider experience.
• Perform other job-related duties or special projects as required.

Operating at the intersection of financial services and technology, Principal builds financial tools that help our customers live better lives. We take pride in being a purpose-led firm, motivated by our mission to make financial security accessible to all. Our mission, integrity, and customer focus have made us a trusted leader for more than 140 years!

Who You Are

• 6+ years of customer service experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education.
• Knowledge of the DVCN system, dental claims, and/or dental networks are all preferred.
• Requires a broad range of provider, network and systems knowledge and must apply that knowledge by referencing appropriate tools and resources.
• Ability to efficiently navigate and use multiple technology solutions, including intranet, internet, Microsoft Office and other software or internal tools as required.
• Must have strong analytical, organizational, problem solving, attention to detail and decision-making skills.
• Demonstrates excellent verbal and written communication skills.
• Ability to adapt to frequent change, make independent decisions and take ownership to resolve issues.
• Ability to handle multiple tasks in a fast-paced environment.
• Must be able to maintain a high level of accuracy on a large volume of work with limited supervision.
• Must maintain confidentiality.

Salary Range Information

Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Salary Range (Non-Exempt expressed as hourly; Exempt expressed as yearly)

$22.93 - $40.96 / hourSalary Details

The following locations are examples of market-specific salary ranges across different geographies. 

• Wichita, KS: $22.93 - $30.72 / hour
• Des Moines, IA: $24.21 - $32.43 / hour
• Charlotte, NC: $25.48 - $34.13 / hour
• Chicago/Minneapolis: $28.03 - $37.55 / hour
• Los Angeles/New York City: $30.58 - $40.96 / hour

Time Off Program

Personal Time Off (PTO) is provided to hourly (non-exempt) employees and provides a set amount of accrued time earned each pay period. Employees can use their PTO for vacation, personal or short-term illness.

Pension Eligible

Yes

Work Environments

This role offers in-office, hybrid (blending at least three office days in a typical workweek), and remote work arrangements (only if residing more than 30 miles from Des Moines, IA,). You’ll work with your leader to figure out which option may align best based on several factors.

Work Authorization/Sponsorship

At this time, we're not considering candidates that need any type of immigration sponsorship now or in the future or those needing work authorization for this role. (This includes, but is not limited to students on F1-OPT, F1-CPT, J-1, etc.) For additional information around work authorization needs please use the following links: Nonimmigrant Workers and Green Card for Employment-Based Immigrants

Investment Code of Ethics

For Principal Global Investors positions, you’ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.

Experience Principal

At Principal, we value connecting on both a personal and professional level. Together, we’re imagining a more purpose-led future for financial services – and that starts with you. Our success depends on the unique experiences, backgrounds, and talents of our employees. And we support our employees the same way we support our customers: with comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being. Check out our careers site to learn more about our purpose, values and benefits.

Principal is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Posting Window

We will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received. If we choose to post the job again, we will accept additional applications for at least 1 full day following the Most Recently Posted Date. Please submit applications in a timely manner as there is no guarantee the posting will be available beyond the applicable deadline.

 

Principal uses artificial intelligence tools to assist in reviewing and evaluating job applications, fraud prevention, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our Workforce (U.S.) Privacy Notice for more details on our practices and your data privacy rights.

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