Project Manager, Enterprise Services - AMS

Title: Project Manager, Enterprise Services – AMS</p>

Location: Zhejiang China

Full time

Category Customer & Technical Support

Remote Hybrid

Job Description:

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Job Overview

We are looking for an experienced Senior AMS Project Manager to join our Enterprise Services team at Thermo Fisher Scientific. This role is responsible for the end-to-end management of multiple complex Asset Management Services (AMS) contracts, with additional responsibility for laboratory relocation and related service projects.

The successful candidate will combine strong project and contract management capabilities with laboratory knowledge and commercial awareness, ensuring high-quality delivery, customer satisfaction, and financial performance. The role will also support strategic sales opportunities, drive continuous improvement, and strengthen the team’s overall AMS contract management capability.

Essential Duties and Responsibilities

• Lead the end-to-end delivery and governance of multiple AMS contracts and related projects, managing scope, schedule, SLA/KPI, quality, cost, risk, and overall customer satisfaction.
• Support Sales on strategic opportunities and major bids by understanding customer requirements, developing competitive technical solutions, preparing proposals, and delivering customer presentations and bid defense.
• Manage customer relationships, on-site engineers, suppliers, and cross-functional teams; proactively resolve issues and ensure effective execution and service continuity.
• Monitor project financial performance and supplier performance, improving project margins through effective cost control, scope/change management, supplier optimization, and process improvement.
• Proactively identify customer needs and business opportunities during contract execution and collaborate with Sales to drive project expansion, change orders, renewals, and value-added services.
• Develop customer-specific SOPs, governance processes, and reporting mechanisms, while capturing lessons learned and building reusable methodologies and best practices to improve the contract management capability of the broader PM team.
• Drive digitalization of project and asset management through effective use and continuous improvement of systems, tools, reporting, and data analytics.
• Collaborate effectively with regional and global teams, particularly for multinational customers, while ensuring project activities, documentation, and delivery comply with Thermo Fisher Scientific policies and applicable regulations.

Job requirement:

Must Have

• Bachelor’s degree or above in Engineering, Life Sciences, Chemistry, Laboratory Management, Project Management, or a related discipline.
• Typically 8+ years of relevant experience, with solid exposure to laboratory operations, project management, technical services, or asset management.
• Proven experience managing complex customer-facing projects or long-term service contracts, with the ability to manage multiple projects and priorities simultaneously.
• Broad knowledge of analytical instruments, laboratory operations, and related services.
• Strong project and contract management capability, including scope, schedule, risk, supplier, cost, and financial management.
• Strong customer-facing, documentation, presentation, and stakeholder management skills, with demonstrated ability to support solution development and major bid presentations.
• Strong commercial awareness, with the ability to identify business opportunities and support contract expansion and incremental revenue.
• Excellent English communication skills, with the ability to collaborate effectively with multinational customers and regional/global teams.

Nice to Have

• Experience managing AMS, Multi-Vendor Services, Integrated Laboratory Services, or similar managed service contracts.
• Experience in laboratory management, laboratory relocation, asset transition, or laboratory transformation projects.
• Experience in pharmaceutical, biotechnology, healthcare, CRO/CDMO, research, or other regulated laboratory environments.
• Experience developing SOPs, standardized project management methodologies, and coaching or mentoring other project managers.
• Experience with laboratory asset management systems, CMMS/LIMS, or related digital platforms.
• PMP certification is highly preferred.
• Master’s degree in Business, Engineering, Project Management, or a related field is preferred.